Information Technology Support Officer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Support our staff and students with essential technology
- Join a collaborative servicefocused team
- Start or grow your IT career with diverse technologies and continuous learning
The role
- Full Time Continuing
- Level 4 - $73320 to $79494 p.a. (plus 17% superannuation)
- Bathurst (on-site)
As an Information Technology Support Officer youll be part of the Universitywide Service Desk the central point of contact for IT support for staff and students. Acting as a firstline responder youll diagnose resolve and escalate IT incidents while delivering a consistently high level of customer service.
Youll provide both remote and onsite support at our Bathurst campus including teaching and learning spaces and contribute to the ongoing improvement of service desk processes and knowledge. This role suits someone who enjoys problemsolving working in a fastpaced peoplefocused environment and being part of a team committed to service excellence.
This is an entrylevel role into Information Technology and would suit a recent school leaver with a strong interest in IT someone who has completed a VET qualification or an individual seeking to build on foundational IT knowledge and develop a career in the field.
About you
Youre customerfocused adaptable enjoy helping others make the most of technology and solving problems.
- Experience providing customer support in an IT /or other support environment
- Clear communicator who can explain technical issues in an easy to understand way
- Good problemsolving skills with attention to detail
- Confident using a range of IT systems including Microsoft 365
- Able to manage tasks meet deadlines and adjust to changing priorities
- Willing to learn support teammates and contribute to a positive team culture
About us
We are a university of the land and people of our regions. True to the character of regional Australia we have gumption we have soul and we collaborate with others. We develop holistic far-sighted people who help their communities grow and flourish.
The Wiradjuri phraseyindyamarra winhanganhameans the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University our ethos. It comes from traditional Indigenous Australian knowledge but it also speaks to the mission of universities to develop and spread wisdom to make the world a better place.
Harnessing technology we thrive as a distributed yet connected community welcoming and engaging with people across Australia and the world.
Learn more about the Division of Information Technology here.
Visit our website to learn about our great range of employee benefits.
Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award our Australian Workplace Equality Index Bronze Award and our membership of a range of diversity focused organisations including Diversity Council Australia and Pride in Diversity. We encourage applications from First Nations people carers people from culturally and linguistically diverse backgrounds people with disability neurodivergent people and people of all age groups genders and sexualities for all roles.
To apply
Click the Apply button and complete your application online and address the selection criteria in the position description and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.
This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.
Further information
Additional information is available in theposition description or by contacting:
Recruitment specific enquiries: Rebecca Dwyer Talent Acquisition Consultant
Job specific enquiries: Amanda Blewett Manager Client Services
Closing Date: 11pm 1 March 2026
Required Experience:
Unclear Seniority
Key Skills
- Active Directory
- Customer Service
- Information Technology
- Database
- Information Security
- Infrastructure
- Project Management
- Sharepoint
- Troubleshoot
- Desktop
- Computer System
- Ensure Compliance
- Procedures
- hardware
- Technical Support
