ICT Support Officer

About us:

People Who Care is a not for profit organisation with over 45 years of service. We partner to provide support to older people those with a disability or people who are facing a social crisis. At People Who Care were passionate about helping people live independently and with dignity.

About the role:

The ICT Support Officer plays a key role in ensuring our staff have reliable secure and effective access to technology systems. You will provide frontline helpdesk support assist with hardware setup and asset tracking liaise with our external IT provider (OSIT) and support the continuity and improvement of our systems including our Client Record Management System.

This is an exciting opportunity for someone who enjoys problem-solving working with people and contributing to meaningful community services.

Part time role - 8.00am to 12.00pm - Monday to Friday

$35.16 per hour Salary packaging Superannuation

About you:

You are approachable organised and solutions-focused. You thrive in a fast-paced environment and enjoy helping others use technology confidently and securely.

Responsibilities:

Helpdesk & Hardware Support

• Provide telephone email and face-to-face ICT support
• Set up workstations phones and portable devices
• Support users of our Client Record Management System
• Assist with onboarding of new starters (access permissions setup)
• Maintain accurate hardware and software asset records
• Assist with troubleshooting service continuity and system growth

ICT Governance & Advisory Support

• Provide ICT advice to management and staff
• Support cybersecurity privacy and data protection practices
• Liaise with our external IT provider and key software vendors
• Assist with reporting data flows and system improvements
• Contribute to policy and procedure development

Collaboration & Service

• Act as a key liaison between leadership staff and external IT providers
• Promote a collaborative customer-focused ICT support environment
• Deliver timely responses to support requests
• Contribute to positive internal staff experiences

Requirements:

• Certificate IV (or higher) in an IT-related field or equivalent experience
• Experience with Microsoft Office Suite and Microsoft 365
• Experience with SharePoint
• Strong troubleshooting and hardware setup skills
• Ability to quickly learn and manage databases and systems
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• Current drivers licence
• Undergo a National Criminal History Check

How to apply:

Applications should include aresumeand preferably a briefcover letteroutlining your suitability for the role. Please apply directly by clicking on the Apply button and following the prompts.

Recruitment action will likely commence as suitable candidates apply.

People Who Care is an equal opportunity employer and are committed to achieving a diverse workforce from Aboriginal and Torres Strait Islanders people from culturally diverse backgrounds and people with disability are encouraged to apply.