Executive Casino Host

Responsible for driving and developing VIP business by being creative and knowledgeable of all the tools and marketing events available while delivering exemplary guest strong interpersonal skills and clearly communicates all company marketing initiatives and programs that drive guest engagement.

• Constant focus on outbound and outreach via phone calls emails and texts.

  • Must possess excellent phone etiquette skills and be comfortable making high volume cold calls every week.

  • Developing host book to achieve year over year growth.

  • Have complete knowledge of all casino events and promotional activities.

  • Provides superior guest service positively affects interactions with guests and employees and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.

  • Communicate between guest and staff department to ensure customer satisfaction.

• Evaluate guest play for comping needs.

• Maintain strict confidentiality relative to financial information operating systems company policies and procedures marketing plans and team member and guest information.

  • Adhere to regulatory departmental and Company policies in an ethical manner and empower and require others to do the same.

  • Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

  • Must be able to work a flexible schedule as required by business operations including late nights weekends and holidays; shifts may change.

  • Assist in maintaining a spotless casino by disposing of any cups glasses bottles or other items left on the floor by guests.

  • Perform other duties as assigned or reasonably requested by any member of management.

• Experience: Three to five years experience in sales or marketing and/or a 4-year degree in a related field of equivalent work experience. Gaming industry experience is strongly preferred.

• Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction. Knowledge of principles and methods for showing promoting and selling products or services. This includes marketing strategy and tactics product demonstration sales techniques and sales control systems.Knowledge of gaming laws and regulations.

• Skills: Give full attention to what other people are saying take time to understand the points being made ask questions as appropriate and not interrupt at inappropriate times. Talking to others to convey information effectively. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems. Monitor/Assess performance of oneself other individuals or organizations to make improvements or take corrective action.