Front Office Associate
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Job Location:
Kumbakonam - India
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
We are seeking a dedicated and energetic Front Office Associate to join our team in Kumbakonam Tamil Nadu. This role is essential for the smooth operation of our front desk and plays a crucial part in creating a positive guest experience. The ideal candidate should possess exceptional customer service skills and the ability to handle various tasks efficiently in a fast-paced hospitality environment.
Responsibilities
- Greet and welcome guests upon arrival ensuring a warm and professional atmosphere.
- Manage check-in and check-out processes promptly and accurately.
- Respond to guest inquiries and resolve issues promptly to enhance guest satisfaction.
- Handle cash transactions and maintain accurate cash handling procedures.
- Assist in managing hotel reservations and maintaining appointment schedules.
- Provide information about hotel services and local attractions to guests.
- Coordinate with housekeeping and maintenance staff to ensure guest needs are met.
- Maintain a clean and organized front desk area and ensure confidentiality of guest information.
Requirements
- Minimum education qualification is not specified; openness to applicants from diverse educational backgrounds.
- Previous experience in customer service or hotel management is a plus but not mandatory.
- Proficient in Microsoft Office Suite and familiarity with hotel management software.
- Hands-on experience with point of sale systems and cash handling.
- Excellent communication skills and ability to build rapport with guests.
- Strong multi-tasking skills and ability to work under pressure.
- Solid problem-solving abilities to manage unexpected situations effectively.
Key Skills
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