Program and Customer Support Analyst
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Job Location:
Port Hueneme, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Significance is a woman-owned consulting firm serving the federal government. We are known for building trusted relationships within our teams and with our clients and hiring the highest-level experts who implement innovative solutions. We also like to have fun! Our focus on culture has contributed to Significance being named a Washington Business JournalBest Place to Work each of the last seven years.
The Program and Customer Support Specialist provides cross-functional support to essential programs and customer-facing operations at NSWC PHD. This role plays a key part in planning directing and driving the success of long-term multi-faceted technology initiativesoften organized into sub-programs and tasks that deliver innovative solutions leveraging emerging concepts and rapidly advancing technologies.
The position encompasses a wide range of program and customer support activities aimed at achieving strategic objectives. Responsibilities include ensuring program alignment with organizational goals developing plans and milestones identifying risks monitoring progress and reporting on performance. The specialist will assist and guide both internal and external stakeholders address inquiries and resolve issues promptly to prevent disruptions. Additionally this role facilitates communication and coordination across departments and teams to promote efficiency goal alignment and the delivery of high-quality service.
Tasks and Responsibilities:
Program Coordination & Execution-
Support planning scheduling and tracking of program deliverables and milestones across sub-tasks and technical domains
Coordinate meetings briefings and program-related events; prepare agendas and capture minutes
Monitor program metrics and compile data for performance reports and strategic reviews
Customer Engagement & Stakeholder Support
Respond to inquiries and support issue resolution with professionalism and discretion
Assist internal and external stakeholders to ensure alignment with program goals and technical objectives
Facilitate cross-departmental communication and task coordination to support program success
Documentation & Reporting-
Maintain organized records logs and documentation in accordance with DON standards
Prepare meeting materials program communications and executive-level reports
Contribute to documentation standardization and process improvement initiatives
Compliance & Operational Support-
Ensure all support activities adhere to DON policies internal procedures and government regulations
Support onboarding and personnel coordination for program staff
Collaborate with technical financial and administrative teams to support integrated program goals
Perform other job-related duties as assigned by Manager.
Required Skills
- Excellent customer service and communication skills.
- Proficient in Microsoft Office (Word Excel PowerPoint Outlook).
- Strong attention to detail and excellent organizational skills.
- Exceptional written and verbal communication skills.
- Ability to work effectively under pressure.
- Ability to maintain professional working relationships and demeanor.
- Dependable with strong time management skills.
- Associates Degree in Business Communications or Technical field;6 years of relevant work experience can be substituted for degree
Desired Skills
- Experience supporting government contracting or Navy technical programs
- Familiarity with program management tools and performance tracking systems
- Knowledge of Navy policies acquisition processes or contract support
- Experience coordinating across departments and managing customer relationships
At Significance your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location.
We carefully consider a wide range of factors when determining compensation including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been the event that you are considered for a different level a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.
We are an E-Verify Employer
Required Experience:
IC
Key Skills
- Project / Program Management
- Program Management
- Data Collection
- Military Experience
- Microsoft Powerpoint
- Earned Value Management
- Sharepoint
- Microsoft Project
- Budgeting
- DoD Experience
- Financial Management
- Contracts
About Company
Significance is a small, woman-owned federal government contractor providing expertise to close critical knowledge and resource gaps and helping our clients achieve their missions. Our focus on people and relationships allows us to recruit and retain the highest-value experts who embr ... View more
