Client Value Proposition Manager

Nairobi - Kenya

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This role sets up implements drives and continuously improves portfolio management & optimisation business intelligence reporting actionable intel quantitative research & insights and data management for Personal Banking. It provides direction to Personal Banking on portfolio profitability principles & practices client pricing and client commercialisation.

To collaborate with Personal Bank teams in Country to define analyse and optimize the segment value propositions for implementation across Kenya in order to deliver on Personal Banking financial and non-financial objectives. To facilitate integration of the segment value propositions and client experience requirements.

Qualifications :

Type of Qualification: First Degree
Field of Study: Business Commerce/Mathematical Sciences or any other related field

Experience Required
8-10 years

Experience in the development and enablement of depth understanding of behavioural economics and its practical application.
Customer Experience Management (CEM)
Experience in financial services sector.
In depth understanding of the principles of CEM as well the development and implementation of Client Experience Transformation plans.
Experience with developing analytical applications applying insights to client base management (entrenchment retention optimization).
Data management experience

Additional Information :

Behavioural Competencies:

Challenging Ideas
Developing Strategies
Embracing Change
Making Decisions
Providing Insights
Understanding People

Technical Competencies:

Client Servicing
Competitor Analysis
Creative Problem Solving
Data Analysis
Mind of Customer Experience
Product and Services Knowledge
Statistical & Mathematical Analysis

Remote Work :

Employment Type :

Full-time

Key Skills

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About Company

Standard Bank Group

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more

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