- 1. Supervise the Accounts Receivables (AR) section
- Lead and supervise the AR team including reviewing data entry payment postings reconciliations and daily productivity.
- Ensure accuracy and timeliness of all AR tasks in accordance with hotel policies and financial controls.
- Set and monitor daily productivity targets to ensure tasks are completed timely and accurately.
- Oversee the reconciliation of credit card payments and posting of commissions
- Ensure that all ALL Rewards claims are billed to and reimbursed by Accor accurately and timely.
- 2. Refunds and chargebacks
- Lead or support the investigations into chargebacks ensuring timely follow-up and documentation.
- Review and ensure proper authorization of all rebates and allowances and report any deviations from established policies.
- Review refund forms ensuring completeness of supporting documents before submitting for final approval and process the refunds once approved.
- Billing and PM Rooms
- Oversee the City Ledger ensuring invoices are accurate professional and dispatched within required timelines or event completion.
- Issue statements promptly and proactively follow up on overdue payments to minimize bad debt exposure.
- Ensure invoices are supported with all required documentation (e.g. guest signatures vouchers outlet bills room service charges etc).
- Handle guest and management enquiries relating to city ledger accounts.
- Resolve billing disputes professionally and efficiently avoiding escalation where possible.
- Respond to customer enquiries on payment terms billing details and special invoicing requests in a timely and professional manner.
- Accurately prepare and bill all group master accounts in accordance with hotel procedures and contractual terms.
- Review upcoming Group Masters for MICE or Banquet events with the Sales team to verify that required pre-payments are collected per hotel policy.
- Coordinate with the Income Audit Sales Reservations and Catering Sales departments to resolve any billing discrepancies and rate variances.
- Review and clear PM Rooms daily to ensure no revenue remains in temporary holding accounts.
- Monitor open folio and ensure payments are updated timely.
- 3. Credit
- Review evaluate and recommend credit terms for clients.
- Lead the annual credit review of all existing accounts (Corporate TMCs and Government).
- Reassess the creditworthiness of long-term customers by reviewing updated financial statements payment history and market reputation.
- Lead monthlyCredit Meetings to present aging reports risk assessments and Days Sales Outstanding (DSO) metrics.
- 4. General
- Ensure strict compliance with company financial policies internal controls audit requirements and regulatory standards.
- Maintain an organized and secure filing system for all AR documents and correspondences.
- Maintain the Provision for Doubtful Debts and ensure it aligns with actual risk levels.
- Verify travel agent commissions (e.g. via TARS) to ensure only valid materialized stays are paid.
- Prepare GST-compliant tax invoices and support quarterly GST submissions.
- Perform any other duties or ad-hoc tasks as assigned by the Management.
Qualifications :
- Degree or Diploma in Business Accounting Finance or Hospitality.
- Minimum of 2 4 years of relevant experience in Accounts Receivables preferably within the hospitality industry or in 5 star luxury environment preferred.
- Knowledge of hotel accounting systems such as Opera Cloud Veridien Credit Card Reconciliation System is highly desirable.
- Strong knowledge of financial regulations internal controls and credit policies.
- Experience in supervising or mentoring junior staff is highly desirable.
- Experience in credit control or collections preferred.
- Good interpersonal and communication skills to interact effectively with internal and external stakeholders.
- Detail-oriented with excellent organizational and time-management skills.
- Ability to work independently and handle multiple tasks under pressure and within deadlines.
- Microsoft Office expertise to Intermediate or Advanced level
- Appreciates and maintains an effective outlet for stress.
- Has the ability and willingness to undertake further development.
Remote Work :
No
Employment Type :
Full-time
1. Supervise the Accounts Receivables (AR) sectionLead and supervise the AR team including reviewing data entry payment postings reconciliations and daily productivity.Ensure accuracy and timeliness of all AR tasks in accordance with hotel policies and financial controls.Set and monitor daily produc...
- 1. Supervise the Accounts Receivables (AR) section
- Lead and supervise the AR team including reviewing data entry payment postings reconciliations and daily productivity.
- Ensure accuracy and timeliness of all AR tasks in accordance with hotel policies and financial controls.
- Set and monitor daily productivity targets to ensure tasks are completed timely and accurately.
- Oversee the reconciliation of credit card payments and posting of commissions
- Ensure that all ALL Rewards claims are billed to and reimbursed by Accor accurately and timely.
- 2. Refunds and chargebacks
- Lead or support the investigations into chargebacks ensuring timely follow-up and documentation.
- Review and ensure proper authorization of all rebates and allowances and report any deviations from established policies.
- Review refund forms ensuring completeness of supporting documents before submitting for final approval and process the refunds once approved.
- Billing and PM Rooms
- Oversee the City Ledger ensuring invoices are accurate professional and dispatched within required timelines or event completion.
- Issue statements promptly and proactively follow up on overdue payments to minimize bad debt exposure.
- Ensure invoices are supported with all required documentation (e.g. guest signatures vouchers outlet bills room service charges etc).
- Handle guest and management enquiries relating to city ledger accounts.
- Resolve billing disputes professionally and efficiently avoiding escalation where possible.
- Respond to customer enquiries on payment terms billing details and special invoicing requests in a timely and professional manner.
- Accurately prepare and bill all group master accounts in accordance with hotel procedures and contractual terms.
- Review upcoming Group Masters for MICE or Banquet events with the Sales team to verify that required pre-payments are collected per hotel policy.
- Coordinate with the Income Audit Sales Reservations and Catering Sales departments to resolve any billing discrepancies and rate variances.
- Review and clear PM Rooms daily to ensure no revenue remains in temporary holding accounts.
- Monitor open folio and ensure payments are updated timely.
- 3. Credit
- Review evaluate and recommend credit terms for clients.
- Lead the annual credit review of all existing accounts (Corporate TMCs and Government).
- Reassess the creditworthiness of long-term customers by reviewing updated financial statements payment history and market reputation.
- Lead monthlyCredit Meetings to present aging reports risk assessments and Days Sales Outstanding (DSO) metrics.
- 4. General
- Ensure strict compliance with company financial policies internal controls audit requirements and regulatory standards.
- Maintain an organized and secure filing system for all AR documents and correspondences.
- Maintain the Provision for Doubtful Debts and ensure it aligns with actual risk levels.
- Verify travel agent commissions (e.g. via TARS) to ensure only valid materialized stays are paid.
- Prepare GST-compliant tax invoices and support quarterly GST submissions.
- Perform any other duties or ad-hoc tasks as assigned by the Management.
Qualifications :
- Degree or Diploma in Business Accounting Finance or Hospitality.
- Minimum of 2 4 years of relevant experience in Accounts Receivables preferably within the hospitality industry or in 5 star luxury environment preferred.
- Knowledge of hotel accounting systems such as Opera Cloud Veridien Credit Card Reconciliation System is highly desirable.
- Strong knowledge of financial regulations internal controls and credit policies.
- Experience in supervising or mentoring junior staff is highly desirable.
- Experience in credit control or collections preferred.
- Good interpersonal and communication skills to interact effectively with internal and external stakeholders.
- Detail-oriented with excellent organizational and time-management skills.
- Ability to work independently and handle multiple tasks under pressure and within deadlines.
- Microsoft Office expertise to Intermediate or Advanced level
- Appreciates and maintains an effective outlet for stress.
- Has the ability and willingness to undertake further development.
Remote Work :
No
Employment Type :
Full-time
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