Senior Customer Service Representative
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Senior Customer Service Representative at NGL Transportation
NGL Transportation is an asset-based logistics service provider that offers comprehensive logistics solutions ranging from third-party logistics (3PL) to nationwide transportation. With a fleet of 300 trucks 900 chassis dry vans and access to yards and warehouses NGL serves global clients such as Apple Conair Costco Amazon and more. For additional information please visit .
Job Responsibilities:
- Manage and resolve escalated customer inquiries and complaints
- Coordinate with internal teams to ensure customer satisfaction
- Provide guidance and support to junior customer service representatives
- Maintain accurate records of customer interactions and transactions
- Handle difficult situations with professionalism and empathy <>Identify and implement process improvements to enhance customer service
- Assist in training new employees on customer service policies and procedures
Essential Qualifications:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and accuracy
- Proficiency in using customer service software
Desired Experience:
- 2-5 years of experience in a customer service role
- Experience in the transportation or logistics industry is a plus
Salary & Benefits:
- Minimum Salary: $24 per hour
- Maximum Salary: $26 per hour
- Currency: USD
- Benefits: To be discussed during the interview process
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
