Online Customer Support Representative
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Job Location:
Allentown, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
The Online Customer Support Representative at United Healthcare plays a crucial role in providing exceptional customer service to our members. This position involves assisting members with inquiries resolving issues and ensuring a positive experience throughout the interaction.
Job Responsibilities:
- Respond to customer inquiries via phone email and chat in a professional manner.
- Provide accurate information about products services and membership benefits.
- Assist members with account management billing inquiries and claims processing.
- Resolve customer complaints and issues promptly and effectively.
- Ensure customer satisfaction by going above and beyond to meet their needs.
- Collaborate with other team members to improve processes and enhance the overall customer experience.
Essential Qualifications:
- High school diploma or equivalent.
- Excellent communication skills both verbal and written.
- Strong customer service orientation with a passion for helping others.
- Ability to multitask prioritize and manage time effectively.
- Proficiency in basic computer applications and data entry.
Desired Experience:
- Minimum of 1-2 years of customer service experience in a similar role.
- Knowledge of the healthcare industry and insurance processes is a plus.
Salary & Benefits:
The salary for the Online Customer Support Representative position at United Healthcare will be commensurate with experience and qualifications. Benefits include health insurance retirement plans paid time off and opportunities for career growth and development within the company.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Fueled by longtime client Boeing and newer clients from the high-tech arena, Perkins Coie is one of the largest law firms in the Northwest. Founded in 1912, the firm has more than 700 lawyers specializing in such areas as antitrust and trade regulation, intellectual property, and labo ... View more
