Call Center Representative

Detroit, MI - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Job Responsibilities:

Handle inbound and outbound calls in a professional and courteous manner
Manage customer inquiries and provide accurate information about services
Resolve customer complaints and issues in a timely manner
Enter customer information and order details into the system accurately
Collaborate with team members to ensure excellent customer service

Essential Qualifications:

Excellent communication skills both verbal and written
Strong problem-solving abilities and customer service orientation
Ability to multi-task and work efficiently in a fast-paced environment
Proficiency in basic computer skills and data entry
High school diploma or equivalent

Desired Experience:

Minimum of 1-2 years of experience in a customer service or call center role
Experience working in the transportation or logistics industry is a plus

Salary & Benefits:

Competitive salary based on experience and qualifications
Health insurance including medical dental and vision coverage
401(k) retirement savings plan with employer match
Paid time off and holidays
Career development opportunities and training programs

Job Description: Job Responsibilities: Handle inbound and outbound calls in a professional and courteous manner Manage customer inquiries and provide accurate information about services Resolve customer complaints and issues in a timely manner Enter customer information and order de...