Customer Care Specialist
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Were hiring a Customer Relations Specialist to support customers across email and chat (and occasional phone if needed). In this role youll help resolve questions troubleshoot common issues and ensure every customer interaction is professional helpful and timely. Youll work with a modern support stack follow clear processes and collaborate with internal teams to escalate and close issues efficiently.
This is a great fit for someone who is customer-first detail-oriented and comfortable working in a fast-paced remote environment.
Location
This is a remote must have reliable high-speed internet and a quiet workspace.
Preferred Skills & Experience
1 year experience in customer service customer support or client relations (email/chat support preferred)
Strong written communication and professional tone
Ability to multitask prioritize and stay organized in a remote environment
Comfort using web-based tools (ticketing systems CRMs knowledge bases)
Reliable internet connection and consistent availability during scheduled shifts
Key Responsibilities
Respond to customer inquiries via email and chat (and occasional phone support as needed)
Resolve common account billing and product questions using internal tools and documentation
Document interactions clearly in the ticketing/CRM system and maintain accurate case notes
Triage prioritize and manage a queue based on urgency and established guidelines
Escalate complex issues to the appropriate internal team and track progress through resolution
Follow standard processes while identifying opportunities to improve workflows and customer experience
Maintain a professional empathetic tone and ensure timely follow-up and closure
Hiring Process
Application review
Short screening conversation
Interview (role-focused)
Offer onboarding
How to Apply
Submit your application. Please include your resume and complete all required questions. Qualified applicants will be contacted with next steps.
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
