Customer Relations Specialist
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a Customer Relations Specialist to deliver high-quality support to our customers primarily through email and live chat with occasional phone support when needed. Youll handle questions resolve common issues and make sure each interaction is professional helpful and completed in a timely manner. Youll use a modern support toolset follow documented workflows and partner with internal teams to escalate and close cases efficiently.
This role is ideal for someone whos customer-first detail-oriented and comfortable managing multiple conversations in a fast-paced remote environment.
Location
Remote. Applicants must have reliable high-speed internet and a quiet dedicated workspace.
Preferred Skills & Experience
1 year of experience in customer service customer support or client relations (email/chat support is a plus)
Strong written communication and a consistently professional tone
Ability to multitask prioritize and stay organized while working remotely
Comfortable using web-based tools (ticketing platforms CRMs knowledge bases)
Dependable internet connection and consistent availability during scheduled shifts
Key Responsibilities
Support customers via email and chat with occasional phone assistance as needed
Resolve common account billing and product-related questions using internal tools and documentation
Log and document interactions in the ticketing/CRM system with clear accurate case notes
Manage and prioritize a queue based on urgency and established guidelines
Escalate more complex issues to the appropriate team and follow through until resolution
Follow standard processes while suggesting improvements to workflows and the customer experience
Maintain an empathetic polished tone and ensure timely follow-up and closure
Hiring Process
Application review
Brief screening conversation
Role-focused interview
Offer onboarding
How to Apply
Submit your application including your resume and complete all required questions. If youre a fit well reach out with next steps.
Key Skills
- Customer Service
- CFA
- Ethernet
- Fiber
- Anesthesia
