Scheduling Coordinator & Patient Care CoordinatorPhysical Therapy Technician Floater for 11 locations

Las Vegas, NV - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Starting Hourly: $16.00 - $17.00 per hour

Smith Therapy Partners a member of Therapy Partners Group has been the premier provider for outpatient orthopedics servingLas Vegas Hendersonand surrounding communitiesfor over 20 years. We are known for providing the highest quality care for our patients and our team ofhighly skilledphysical therapistswhoare honored and delighted to help patients reach their goals

Currently we are looking for a full time Scheduling Coordinator & Patient Care Coordinator/Physical Therapy Technician floater for our Smith Therapy Partners locations.

Must be flexible to assist at any of our 11 locations with open availability 7:00am - 7:00pm Monday - Friday to work any schedule needed.

PATIENT CARE COORDINATOR
ESSENTIAL POSITION DUTIES

Greeting warmly and maintain a friendly welcoming relationship with all patient care coordinators and any external connections.
Clearly communicates with all staff including clinical and corporate employees in a friendly and courteous manner
Responsible for answering phones and greeting patients with the utmost professionalism and care.
Works closely with Billing Department Physical Therapists and Aide staff to assure smooth patient flow
Maintains patient confidence and protects operations by keeping information confidential
Participates in and adheres to as required the HIPAA Policies and Procedures of Therapy Partner Group
Reviews Copay collection reports and helps identify accounts that may need to be reviewed
Audits Journeys/Dashboard to ensure they are being worked on in a timely manner
Audits Payer Direct Portal to ensure notes are being uploaded/AUTHs pulled
Checks FOC Chats to ensure messages are being responded to and worked on
Chart audit day/s in advance to ensure we have charts with documents and AUTHs as required

SCHEDULING COORDINATOR
ESSENTIAL POSITION DUTIES
TheScheduler is responsible for scheduling referral appointment for Initial Evaluation and following visits rescheduling and canceling appointments as applicable and sometimes quick verification of patients demographical information.Sorting every inbound referral and eFax to appropriate subfolder within 24 hours to allow scheduling of every referral appointment within 24-48 hours. Working referral stages for the purpose of scheduling Initial Evaluations for new patients. Handling inbound call volume as well as placing outbound calls.

Analysis of incoming referrals to obtain all demographic data necessary to schedule an initial appointment.
Understanding of Insurance benefits and authorizations for obtaining prior to scheduling if required
Collaboration Communication Skills Interpersonal Skills Technical and Scheduling skills to assist patients with appointment time and date for Initial Evaluation and the 5 following visits.
Thorough knowledge of problem-solving methodologies.
Ability to show and practice strong teamwork capabilities.
Ability to organize and prioritize various demands.
Strong presentation communication skills.
Action oriented and driven for results.
A self-starter and to work with minimal direction.
Ability to work with a sense of urgency to meet deadlines.
Ability to communicate complex information in a well thought-out easily understood manner both orally and in writing in a variety of settings and styles.
Ability to delegate and communicate in an honest direct and professional manner relating well to others to build rapport and effective relationships.
Ability to demonstrate active listening by asking clarifying questions identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
Ability to practice time management timely decision making and conflict management.

PHYSICAL THERAPY TECHNICIAN
PRINCIPAL ACCOUNTABILITIES

Preparestreatmentroom forpatientby following prescribed procedures and protocols.
Prepares patients for physical therapy treatment by welcoming comfortingprovidingand/orassistingpatientintophysical therapy apparel (shorts gowns etc.)
Does laundrymaintainingan ample supply of clean linens.
Under direct supervision of and with co-signature by records daily notes.
Provides information to patients by answering questions and requests.
Helps treat patients by applying ice or heat packs helping patients onto exercise equipmentmonitoringmotion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
Educates patients bydemonstratingproper use of equipment and exercise routines.
Maintains patient confidence and protects operations by keeping information confidential.
Maintainssafeand clean working environment bycomplying withprocedures rules and regulations.
Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
Ensuresoperation of physicaltherapy equipment by completing preventive maintenance requirements.
Maintainsphysical therapy supplies inventory by checking stock todetermineinventorylevel;anticipatingneeded supplies and communicating to person in charge or ordering.
Enhances physical therapy department and organization reputation by accepting ownership foraccomplishingnew and different requests; exploring opportunities to add value to job accomplishments is a team player.
Collectsgarbage at the end of each working day.
Reports any issuesneedingresolution to Physical Therapists.
Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules completing intake forms or taking detailed messages for the Therapist or PCC as needed.
Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
Assists in collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
Assists in scheduling new evaluations accurately and in alignment with clinic protocols.
During uncovered hours at front desk occasionally provides support with focus on checking in patients collecting co-pays answering and triaging phone calls and scheduling patients appropriately.
Other duties as assigned.

MINIMUM POSITION REQUIREMENTS
Knowledge Skills and Abilities

Thorough knowledge of Microsoft Office; Raintree PMS experience is a Plus
Possess strong customer service skills
Ability to maintain confidential documents
Must be organized and able to manage multiple priorities
Ability to communicate complex information in a well thought-out easily understood manner both orally and in writing in a variety of settings and styles
Ability to communicate in an honest direct and professional manner relating well to others to build rapport and effective relationships.
Ability to demonstrate active listening by asking clarifying questions identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
Must be able to identify and problem solve
Possess strong team player attributes
Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by
Thorough knowledge of Microsoft Office
Strong Customer Service Skills
Ability to maintain confidential documents.
Ability to organize and manage multiple priorities.
Ability to communicate complex information in a well thought-out easily understood manner both orally and in writing in a variety of settings and styles.
Ability to communicate in an honest direct and professional manner relating well to others to build rapport and effective relationships.
Ability to demonstrate active listening by asking clarifying questions identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
Ability to identify and problem solve.
Strong team player

Education and Experience
Education: High School diploma or equivalent. College degree in a related health field preferred but not required.
Experience: Data Entry System Dashboard and or Worklist Completion Projects a plus.
Physical Requirements and Working Conditions
Requires prolonged sitting some walking bending stooping reaching and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard mouse photocopier telephone calculator and other equipment. Requires a normal range of hearing and eyesight to record prepare and present reports.

Starting Hourly: $16.00 - $17.00 per hourSmith Therapy Partners a member of Therapy Partners Group has been the premier provider for outpatient orthopedics servingLas Vegas Hendersonand surrounding communitiesfor over 20 years. We are known for providing the highest quality care for our patients and...

Greeting warmly and maintain a friendly welcoming relationship with all patient care coordinators and any external connections.
Clearly communicates with all staff including clinical and corporate employees in a friendly and courteous manner
Responsible for answering phones and greeting patients with the utmost professionalism and care.
Works closely with Billing Department Physical Therapists and Aide staff to assure smooth patient flow
Maintains patient confidence and protects operations by keeping information confidential
Participates in and adheres to as required the HIPAA Policies and Procedures of Therapy Partner Group
Reviews Copay collection reports and helps identify accounts that may need to be reviewed
Audits Journeys/Dashboard to ensure they are being worked on in a timely manner
Audits Payer Direct Portal to ensure notes are being uploaded/AUTHs pulled
Checks FOC Chats to ensure messages are being responded to and worked on
Chart audit day/s in advance to ensure we have charts with documents and AUTHs as required

Analysis of incoming referrals to obtain all demographic data necessary to schedule an initial appointment.
Understanding of Insurance benefits and authorizations for obtaining prior to scheduling if required
Collaboration Communication Skills Interpersonal Skills Technical and Scheduling skills to assist patients with appointment time and date for Initial Evaluation and the 5 following visits.
Thorough knowledge of problem-solving methodologies.
Ability to show and practice strong teamwork capabilities.
Ability to organize and prioritize various demands.
Strong presentation communication skills.
Action oriented and driven for results.
A self-starter and to work with minimal direction.
Ability to work with a sense of urgency to meet deadlines.
Ability to communicate complex information in a well thought-out easily understood manner both orally and in writing in a variety of settings and styles.
Ability to delegate and communicate in an honest direct and professional manner relating well to others to build rapport and effective relationships.
Ability to demonstrate active listening by asking clarifying questions identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
Ability to practice time management timely decision making and conflict management.

PHYSICAL THERAPY TECHNICIAN
PRINCIPAL ACCOUNTABILITIES

Preparestreatmentroom forpatientby following prescribed procedures and protocols.
Prepares patients for physical therapy treatment by welcoming comfortingprovidingand/orassistingpatientintophysical therapy apparel (shorts gowns etc.)
Does laundrymaintainingan ample supply of clean linens.
Under direct supervision of and with co-signature by records daily notes.
Provides information to patients by answering questions and requests.
Helps treat patients by applying ice or heat packs helping patients onto exercise equipmentmonitoringmotion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
Educates patients bydemonstratingproper use of equipment and exercise routines.
Maintains patient confidence and protects operations by keeping information confidential.
Maintainssafeand clean working environment bycomplying withprocedures rules and regulations.
Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
Ensuresoperation of physicaltherapy equipment by completing preventive maintenance requirements.
Maintainsphysical therapy supplies inventory by checking stock todetermineinventorylevel;anticipatingneeded supplies and communicating to person in charge or ordering.
Enhances physical therapy department and organization reputation by accepting ownership foraccomplishingnew and different requests; exploring opportunities to add value to job accomplishments is a team player.
Collectsgarbage at the end of each working day.
Reports any issuesneedingresolution to Physical Therapists.
Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules completing intake forms or taking detailed messages for the Therapist or PCC as needed.
Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
Assists in collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
Assists in scheduling new evaluations accurately and in alignment with clinic protocols.
During uncovered hours at front desk occasionally provides support with focus on checking in patients collecting co-pays answering and triaging phone calls and scheduling patients appropriately.
Other duties as assigned.

MINIMUM POSITION REQUIREMENTS
Knowledge Skills and Abilities

Thorough knowledge of Microsoft Office; Raintree PMS experience is a Plus
Possess strong customer service skills
Ability to maintain confidential documents
Must be organized and able to manage multiple priorities
Ability to communicate complex information in a well thought-out easily understood manner both orally and in writing in a variety of settings and styles
Ability to communicate in an honest direct and professional manner relating well to others to build rapport and effective relationships.
Ability to demonstrate active listening by asking clarifying questions identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
Must be able to identify and problem solve
Possess strong team player attributes
Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by
Thorough knowledge of Microsoft Office
Strong Customer Service Skills
Ability to maintain confidential documents.
Ability to organize and manage multiple priorities.
Ability to communicate complex information in a well thought-out easily understood manner both orally and in writing in a variety of settings and styles.
Ability to communicate in an honest direct and professional manner relating well to others to build rapport and effective relationships.
Ability to demonstrate active listening by asking clarifying questions identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
Ability to identify and problem solve.
Strong team player