Client Services Coordinator
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Job Location:
Manchester, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description: Client Services Coordinator at Armstrong Transport Group
Job Responsibilities:
- Act as the main point of contact for clients addressing their inquiries concerns and requests in a timely and professional manner.
- Coordinate and schedule shipments ensuring all logistics operations run smoothly and efficiently.
- Maintain accurate records of client interactions transactions and shipments in the company database.
- Collaborate with internal teams to ensure client satisfaction and resolve any issues that may arise during the transportation process.
- Provide clients with regular updates on the status of their shipments and address any delays or discrepancies promptly.
- Assist in resolving billing discrepancies and invoicing questions for clients.
Essential Qualifications:
- Degree in business administration logistics or a related field.
- Excellent communication and interpersonal skills to effectively interact with clients and colleagues.
- Strong organizational abilities to manage multiple tasks and prioritize work effectively.
- Proficiency in using relevant software and tools for shipping and logistics management.
- Attention to detail and accuracy in maintaining client records and processing shipments.
Desired Experience:
- Minimum of 1-2 years of experience in client services or logistics coordination.
- Experience in the transportation industry is a plus.
- Knowledge of shipping regulations and procedures.
Salary & Benefits:
The salary range for this position is competitive and will be commensurate with experience. Benefits include health insurance retirement plans paid time off and opportunities for professional development and growth within the company.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
