Field Support Specialist
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Field Support Specialist
Number of Openings: 1
Job Responsibilities:
- Provide exceptional field support to ensure the successful installation and maintenance of solar systems with a focus on SolarEdge Enphase and Tesla systems.
- Remote troubleshooting of SolarEdge Enphase and Tesla systems employing a strong electrical background.
- Collaborate with installation teams to troubleshoot and resolve any technical issues that arise during field operations.
- Conduct site visits to assess equipment and installation quality ensuring compliance with regulatory standards.
- Educate customers on operational processes and system maintenance to foster satisfaction and understanding.
- Maintain detailed records of field activity including installation progress customer interactions and technical challenges.
- Assist in the training of new team members on installation protocols and best practices.
- Stay updated on industry trends and technology to enhance service delivery and improve customer outcomes.
Essential Qualifications:
- High school diploma or equivalent; a degree in a technical field is preferred.
- Strong problem-solving skills with a focus on customer service.
- Technical proficiency in SolarEdge Enphase and Tesla systems coupled with a solid understanding of electrical systems.
- Excellent communication skills both verbal and written to effectively assist customers and team members including the ability to take and make phone calls.
- Self-driven logical thinker with the capability to manage multiple tasks simultaneously.
- Valid drivers license and willingness to travel to various job sites.
Desired Experience:
- Previous experience in a technical support role preferably within the solar or renewable energy sector.
- Hands-on experience with electrical systems installation and troubleshooting of solar equipment.
- Experience interacting with customers ensuring high satisfaction levels through effective service.
- Familiarity with safety protocols and regulations related to solar installation.
Salary & Benefits:
- Salary: Competitive annual salary commensurate with experience.
- Comprehensive health insurance plans including medical dental and vision coverage.
- Retirement savings plan with company matching contributions.
- Paid time off including vacation days and holidays.
- Continuous professional development and training opportunities.
- Dynamic and supportive work environment with a focus on renewable energy innovation.
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
