Merchant Marketing Associate (Part-Time)

About the role

Were looking for a customer relation representative with a positive mindset who is goal-oriented believing that the skys the limit to join the Inside Merchant acquisition team.

The Merchant Marketing Associate at Carousell is a dynamic role that combines translation copywriting search engine optimization (SEO) customer relations and customer success to enhance the platforms merchant experience. This associate is responsible for translating regional GTMs into local language crafting engaging and SEO-friendly articles managing and resolving merchant inquiries fostering long-term merchant relationships and driving merchant success through data-driven strategies. By analyzing performance metrics they inform and adjust marketing strategies ensuring the platform remains a vibrant and engaging marketplace. This role requires a blend of creative analytical and interpersonal skills making it essential for the growth and satisfaction of Carousells merchant community.

This role will have dual reporting to the Category Sales Lead and Merchant Marketing team Lead. This is a part time contractor (6-month) position renewable upon contract expiry.

You Will:

• Translate regional marketing English GTMs into Cantonese 

• Qualify leads from marketing campaigns as sales opportunities

• Reach out to potential clients through emails messages and online platforms 

• Present our company to potential clients and let them understand our services and subscription plan better

• Identify client needs and suggest appropriate products/services

• Proactively seek new business opportunities in the market

• Bridge (prospective) clients and Business Development Executives through setting up of meetings / calls

• Stay up-to-date with latest products/services and their price/payment plans

• Self-source for sites to do scraping leads 

• Execute on daily administrative tasks and regional marketing campaigns

• Able to provide detailed and relevant leads 

• Support the team with other ad-hoc tasks as assigned

Qualifications :

• DSE graduated or above

• Good command of verbal and written communication skills in English and Chinese

• Candidates with proven experience in copywriting SEO customer relations and/or customer success preferably in an e-commerce or online marketplace environment are preferred.

• Strong writing and editing skills with the ability to produce compelling and SEO-friendly content.

• Excellent communication and interpersonal skills capable of fostering positive relationships with merchants and internal teams.

• Analytical mindset with experience in using data to drive decision-making and marketing strategies.

• Detail oriented multi-tasker who is able to prioritize workload and time effectively

• Ability to work well independently and collaboratively

• University students and fresh graduates will be considered

• Proficiency in Microsoft Word PowerPoint and Excel

• Flexible work arrangement 

• 3 days work at Quarry Bay Hong Kong

Additional Information :

By proceeding with your application you are adhering to our PDPA case you are interested to know more read about our Candidates Personal Data Privacy Statement. 

Remote Work :

No

Employment Type :

Part-time