Enterprise Operations Optimization Manager

Hoover, AL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates consultants and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes sold or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions Retention Schedule for a minimum of three years. You may review modify or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions the Enterprise Operations Optimization Manager is responsible for elevating enterprise performance by redesigning processes optimizing workforce strategies and deploying advanced technologies that strengthen efficiency operational performance workforce management and customer experience. This position leads largescale operational modernization across multiple enterprise operations functions.

Primary Responsibilities

Oversees workforce management capacity planning and resource optimization for largescale frontline and backoffice organizations
Breaks down organizational silos and drives a unified operating model across business units
Architects and executes multiyear transformation roadmaps including AI/ML (artificial intelligence/machine learning) adoption automation workflow redesign and modernization of legacy systems
Partners in the implementation of enterprise platforms and performance tools to advance efficiencies
Drives automation initiatives that reduce manual effort improve accuracy and strengthen risk and control environments
Builds and scales enterprise reporting ecosystems including KPI/KRI (Key Performance Indicators / Key Risk Indicators) dashboards workforce forecasting models and automated insights platforms
Establishes data foundations that enable AIdriven insights and reduce reliance on manual reporting
Partners with senior executives across Technology Finance Risk Legal and Operations to align priorities and deliver enterprise outcomes
Manages vendor strategy and contingent resourcing strategy to optimize cost and performance

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

This is a single incumbent position.

Requirements

Fifteen (15) years of senior leadership experience in operations transformation fraud risk enterprise strategy or related experience
Experience in workforce management capacity planning and contingent workforce operations oversight
Experience with digital transformation AI/ML automation and enterprise technology roadmaps
Experience utilizing data analytics forecasting reporting and performance management
Experience leading large operational teams (500 employees)

Certifications/Licensures

Six Sigma Black Belt or equivalent process improvement certification

Preferences

Experience in financial services banking insurance or other highly regulated industries
Background in payment processing cash management fraud operations claims and banking operations
Experience managing BPO (Business Process Outsourcing) / vendor relationships and global delivery models
Executivelevel communication skills with a track record of influencing Csuite and boardlevel stakeholders

Skills and Competencies

Ability to be a change agent with strong execution discipline
Ability to build highperforming and inclusive teams
Ability to make data-driven decisions
Demonstrated ability to be a visionary enterpriseminded operator
Demonstrated ability to deliver significant harddollar savings through operational improvements and automation
Demonstrated ability to effectively engage project teams and leadership within a corporate setting
Effective communication and stakeholder engagement
Excellent planning and organizational skills
Exceptional crossfunctional collaborator
Strategic thinker with handson operational depth
Strong leadership and mentoring capabilities

Work Arrangement:
This is not a remote position. A minimum of 3 days is required in the office.

Location:
Primary location preference is Birmingham AL. We will also consider candidates based in Charlotte NC or Atlanta GA.

Travel:
Position may require up to 25% travel.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$173059.00 USD

Median:

$228610.00 USD

Incentive Pay Plans:

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual business and/or company to participate in the Long Term Incentive Plan.

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time
401K with Company Match
Medical Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

DetailsRiverchase Operations Center

Location:

Hoover Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Required Experience:

Manager