Assistant Director of Advising Operations, Retention, and Data Integrity

Location: This position will be working at the three campus locations: Crown Point Gary and East Chicago and must be willing to travel to all three frequently.

Pay Range: $45000 - $52000 per year depending on qualifications and experience

Key Responsibilities

• Lead monitoring auditing and maintenance of advising data across all student success systems. Ensure accurate advisor assignments clean data structures standardized note entry and timely documentation to support institutional decisionmaking.

• Develop and manage processes to ensure all enrolled students have an assigned advisor including routine audits exception reporting and coordination of batch assignment.

• Establish and enforce advising data standards. Provide training quality checks and ongoing support to advisors to ensure consistent and compliant data entry.

• Collaborate with the Director of Advising & Retention to develop document and maintain Standard Operating Procedures (SOPs) that define consistent advising workflows data-entry expectations communication protocols and caseload management standards across all academic advising units.

• Partner with Academic Affairs leadership to develop and maintain Memorandums of Understanding (MOUs) with academic units in which faculty advisors play a role outlining expectations for advisor assignment accuracy documentation standards communication flow and ongoing quality assurance.

• Work closely with Academic Affairs leadership including deans and department chairs to align advising processes with curricular structures ensure accurate studentadvisor assignment and promote shared accountability for student persistence and success.

• Assist with implementation of retention strategies outreach campaigns and student success initiatives.

• Collaborate with admissions apprenticeships Career Link financial aid registrar academic schools and student affairs to support student persistence.

• Support training onboarding and mentoring of advising staff.

• Help plan and support student engagement and retention-focused events.

• Other duties as logically assigned with this position

Benefits Offered:

• No waiting period to enroll in benefits.

• Employer contribution to retirement plan.

• Excellent benefits including voluntary benefits: medical dental vision retirement life insurance spouse/child life insurance Short and Long-Term Disability Insurance identity theft protection accidental injury and illness and more!

• Paid time off: vacation sick volunteer bereavement.

• Paid holidays: 9 days plus winter break between December 25th and January 1st.

• Free tuition at any Ivy Tech location for employee spouse and qualifying dependents.

• Full time employees qualify for tuition assistance for higher education opportunities.

• Professional Development opportunities.

Required Qualifications

• Bachelors degree in a related field.

• Minimum of two (2) years of professional experience in academic advising student success retention or a related higher education role.

• Demonstrated experience with student information systems (e.g. Banner) CRM or advising platforms (e.g. EAB Navigate Starfish Salesforce) and the ability to run queries perform data audits and interpret system reports.

• Knowledge of advising practices and student success strategies.

• Experience using student information systems and advising tools.

• Strong communication organizational and collaboration skills.

Preferred Qualifications

• Masters degree with coursework in data analytics information systems research methods or educational measurement.

• Experience using reporting tools (e.g. Tableau Excel advanced functions) to develop dashboards monitor caseload accuracy and support strategic decisionmaking.

• Lead coordinator or supervisory experience.

• Experience with early alert probation/SAP or re-engagement initiatives.

• Familiarity with NACADA advising practices.

• Experience supporting or training faculty advisors on dataentry expectations system use or caseload management.

Selected candidate for employment will be subject to pre-employment background checks including criminal history check and any offer of employment will be contingent upon that outcome.

Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.