ServiceNow CMDB Business Analyst
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: ServiceNow CMDB Business Analyst
Job Description:
Seeking an experienced ServiceNow Business Analyst with understanding of ServiceNow Configuration Management Discovery and Service Mapping areas to capture business requirements.
Job Duties:
This position is responsible for capturing business requirements for Configuration Management Discovery and Service Mapping.
Liaison between the business and the platform team
Captures business and user requirements (as stories for agile shops)
Ensures requirements are understood developed tested and delivered to specification
Owns the relationship with project stakeholders to identify prioritize model and document business process and data requirements
Represents project stakeholders throughout planning development and release processes
Works with the platform team to develop release estimates
Supports the testing effort
Works with stakeholders to drive adoption
Required Skills:
Bachelors degree or equivalent (4-years) in Computer Science Engineering or related field.
Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4
Experience in Agile SCRUM methodology
4 years of practical experience and shown success with the requirements gathering for ServiceNow CMDB and Service Mapping
Comprehensive understanding and background in ServiceNow Discovery including Cloud Discovery and how it should populate the CMDB
Service mapping MID server configuration data mapping
Integration overview between ServiceNow and external tools/systems or experience with Integration Hub a plus
Strong experience with ServiceNow out of box functionalities
Knowledge of protocols such as HTTP TCP SNMP SOAP and REST
Teamwork and collaboration
Resourceful takes the initiative to accomplish goals and objectives
Excellent oral and written communications
Organized and analytical adept at working in a team environment and able to handle multiple priorities
Adaptability / ability to manage change
Problem solving / analytical thinking with a results-oriented focus
Strong understanding of ServiceNow modules
Ability to articulate ServiceNow features as it relates to the customers business
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
