REF92269K- Deputy Manager O2C- US Shift (630 pm- 330 am) Pune
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Job Summary
Qualification: Graduate (Commerce) Experience: 5 yearsShift timings: 6 PM to 3 AM
RTO : Work from office First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collections: a) Voice calling b) Dispute Management c) Customers account Reconciliation Cash Application a) Cash Application b) Account reconciliation c) Dispute Management d) Voice Calling e) Dr and Cr clarity f) Reasonably Good accounting knowledge g) SAP knowledge strongly preferred h) Reporting in excel/ppt i) Exposure leading a team1. Has process improvement the counterparts at client side and maintains a supportive and professional relationship with them2. Maintains a communication channel to report regular issues and highlight the exceptions Prior Transition experience is preferred1. Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly2. responds to any changes alterations customer requests and escalates as required3. Solution oriented effective communication with customers on issues raised findings and proposed resolution. 4.. Is mindful of customer feedback voice of customer - coordinates on action plans to address issues1. Takes on complete responsibility to deliver on assigned tasks; clarifies all doubts and expectations quickly.2. Prioritizes tasks and works towards completing them3. Seeks support either on own initiative or by escalating to ensure completion of tasks1. Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with2. Establishes a clear understanding on the larger goals that both parties need to contribute case of differences with others makes efforts to understand the others priorities and contexts; always keeps the larger goal in mind for resolving these differences4. Addresses problems and finds solutions by working within and between WNS teams including consultation with and/or escalation to other towers when required.1. Is able to solve routine problems in own area of work by identifying the apparent causes2. Defines solutions for problems both the immediate problem as well as to ensure non-recurrence of the problem by addressing the root cause 3. Gathers information trends and analyses cause-effect relationships for anomalies errors and aberrations in output4. Proposes coordinates and drives implementation of process improvements along with the transformation team.1. Participates actively in team meetings; articulates thoughts clearly2. Listens with attention and builds own understanding3. Anticipates areas where support or influence will be required4. Is able to influence using data facts as well as different viewpoint
Qualifications :
Bcom
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Labor Cost Analysis
- Customer Service
- Communication skills
- Basic Math
- Food Safety Experience
- Management Experience
- Shift Management
- Employment & Labor Law
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
