German-Speaking Payment Solutions Agent
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
ERF ID: 32049
Location: Piraeus (Remote in Greece)
Interview Deadline:Training Start Date:
Work Schedule: MondayFriday 09:0019:00
Training Duration: 10 days fully paid
Salary: 1300 gross/month up to 10% performance bonus
Relocation Support (if needed):
Option 1: Full relocation package (flight hotel and real estate agency fees)
Option 2: 250 relocation allowance real estate agency fees
About the Project
Join one of Switzerlands leading financial institutions a pioneer in digital payment and invoice solutions. After acquiring ByJuno in 2023 and merging with Swissbilling the company empowers online and in-store businesses with flexible secure and modern payment methods.
As part of the Customer Support team you will be the first point of contact for Swiss customers ensuring a smooth professional and transparent payment experience.
Your Daily Responsibilities
In this customer-facing role your responsibilities include:
Handling inbound calls and emails in German (French or another Swiss language is a plus).
- Providing Tier 1 support related to:
Invoice and payment clarifications
Reminder fees and billing questions
Basic collection-related inquiries
Updating customer records using internal tools and following up on payment or technical issues.
Collaborating with your team and escalating complex cases when needed.
Delivering empathetic clear and efficient support reflecting the companys high trust standards.
Requirements
Languages:
German C1 (Advanced required)
English B2 (Upper-Intermediate required for training)
Education & Experience:
No prior experience required; full training provided
Background or interest in finance payments or economics is a plus
Skills & Competencies:
Strong written and verbal communication
Computer literacy and multitasking
Problem-solving mindset and adaptability
Compensation & Benefits
Base salary: 1300 gross/month
Performance bonus: up to 10% of gross salary
Paid training: 25 working days
Work schedule: MondayFriday 09:0019:00
Work model: Fully remote
Why Join
Be part of a trusted Swiss banking brand with strong digital growth
Gain experience in a stable international financial environment
Receive comprehensive paid training and career development
Enjoy clear salary progression and performance-based bonuses
Work remotely while supporting Swiss customers professionally
Hiring Process
Submit your application online
Complete language proficiency tests (German & English)
Attend client interview rounds
Note: Employment requires birth certificate verification
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
