Senior Automation Engineer
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
Responsibilities:
Working cooperatively with Team members of other Adobe teams such as TAMs Premier SupportTeams Engineering Technical operations and Deliverability.
To provide dedicated support during important customer events while coordinating with internal
Teams and ensure smooth functioning of clients environment to minimize the risk of
Interruption of service.
Manages all communication with the appropriate level of etiquette timeliness and
integrity whilst working towards achieving agreed operational targets.
Understanding of critical issue handling procedures.
Review of customers environment to assess their technical readiness to achieve business and
technical objectives. Map product capabilities to high use cases
Identify gaps risks and opportunities to provide recommendations mitigation strategies and
next steps.
Understands how the technology works and understands a clients implementation from a functionalstandpoint. Describe and demonstrate product features and capabilities
Documentation of latest release updates bug fixes security fixes and tutorials for effective
communication to Adobes customers.
Demonstrate ownership and willingness to work on any assigned task in a timely manner.
Accountable for personal achievement against performance targets including ticket
resolution responsiveness and turnaround time aging and ticket quality.
Participation in Business Intelligence processes including taking an active role in Knowledge
base document creation.
Responsible for ongoing knowledge and skills development and also for identifying developmentalneeds and addressing knowledge gaps
Manage incidents professionally and within stated timelines
Assist in special projects and other duties as assigned
At Adobe you will be immersed in an exceptional work environment that is recognized throughout
the world on Best Companies lists. You will also be surrounded by colleagues who are committed tohelping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you are looking to make an impact Adobes the place for you. Discover what our employees aresaying about their career experiences on the Adobe Life blog and explore the meaningful benefits weoffer. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplaceregardless of race gender religion age sexual orientation gender identity disability or veteran status.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Required Experience:
Senior IC
Key Skills
- Continuous Integration
- APIs
- Jenkins
- Junit
- Distributed Control Systems
- Testng
- GAMP
- Test Automation
- CI/CD
- Cucumber
- Programmable Logic Controllers
- Selenium
