First Revenue Operations Manager (RevOps)

Brussels - Belgium

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

As Senior Revenue Operations Manager your mission is to make Wooclaps growth predictable structured and measurable across our different segments and go-to-market motions.

Your role is to ensure that our Marketing Sales Customer Success and Finance teams are fully aligned to deliver a seamless customer journey and maximize the value we create for educators and corporate teams.

You will turn strategy into efficient processes reliable data and clear decision-making frameworks that support sustainable growth. You will report directly to the CEO.

This role is critical to:

Structuring and optimizing how we generate and convert qualified pipeline
Improving how we support and retain our customers across self-serve and sales-led motions
Building a strong operational foundation to support Wooclaps international growth

Key responsibilities

1 Growth strategy & cross-team alignment

Act as the backbone of Wooclaps growth operations strategy in close collaboration with Leadership
Align Marketing Sales and Customer Success on funnel definitions KPIs and shared objectives
Structure and optimize the full customer lifecycle from acquisition to retention and expansion
Bring clarity across segments (Education / Corporate) and motions (self-serve vs sales-led) ensuring we consistently deliver value to our customers

2 Funnel & process ownership

Design document and continuously improve end-to-end processes (lead qualification onboarding renewals expansion low-touch and scalable motions)
Identify friction points and bottlenecks across the funnel and proactively solve them
Improve forecast accuracy in collaboration with the Finance team
Ensure our processes enable teams to focus on what matters most: customer impact

3 Tools systems & data reliability

Own Wooclaps growth tools ecosystem (CRM billing analytics marketing tools e.g. Hubspot Pipedrive Metabase Teamleader etc.)
Ensure data consistency automation and reliability across systems
Be the go-to person for CRM structure data model and evolutions
Partner with Finance to ensure alignment between operational data and financial reporting

4 Reporting insights & decision support

Build and maintain dashboards covering:
- Pipeline & conversion
- Lead quality (MQL / SQL / CSQL)
- Renewals churn & expansion
- Self-serve vs sales-led performance
Provide clear actionable insights to:
- Heads of Sales Marketing and CX
- Leadership team
Translate data into concrete recommendations that improve performance and customer value

Required Experience:

Manager

As Senior Revenue Operations Manager your mission is to make Wooclaps growth predictable structured and measurable across our different segments and go-to-market motions.Your role is to ensure that our Marketing Sales Customer Success and Finance teams are fully aligned to deliver a seamless custome...