Guest Service Assistant

JOIN US

At Wotton House we make every guest and team member feel part of our story like anything is possible. Our space is your space and we redefine what it means to offer bespoke experiences. Our experiences are crafted exclusively for offer friendly welcoming and authentic service that is personal to everyone with little touches that make all guests and staff feel wanted. We make people feel special. They deserve to be here.

The answer is yes what is the question We are architects of innovation; a little bit quirky and eccentric with a can-do attitude that helps to craft different and inventive experiences for all our House is steeped in history and natural wonder and we want everyone who visits to explore our story and become part of it. Botanicals are in our fabric and everything we do reflects areaware of our impact on the world around us and our choices reflect this. We are proud to have a Green Key award and we work closely with our local community and hyper local suppliers when we arebrave and we have a sense of humour we are the flamingo in a flock of pigeons. Everything we do is Wonderfully Wotton.

OUR HOTEL

Wotton Houseis a countryside escape and a space to gather meet stay and dine; an experience in itself steeped in history and natural wonder bringing people together to create memories. We are architects of innovation with a make it happen attitude. Our space is your space crafted exclusively for you.

Its Wonderfully Wotton.

Its Wonderfully Wotton

Wonderfully welcoming wonderfully Wotton

Wonderfully whimsical wonderfully Wotton

Oh its just wonderfully Wotton!

The Wotton way its wonderfully Wotton

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What youll be doing...

• Provide a warm professional welcome and ensure smooth efficient check-ins and check-outs

• Support the Reception Manager in the day-to-day leadership of the Reception team

• Oversee reservations room allocations guest requests and accurate guest records

• Respond promptly and professionally to guest enquiries in person by phone and via email

• Take ownership of guest feedback resolving concerns with empathy and responding to reviews in a timely thoughtful way

• Liaise closely with Housekeeping Maintenance Food & Beverage and Events to ensure a seamless guest experience

• Process payments accurately and uphold hotel standards policies and brand values at all times

• Lead coach and motivate the Guest Services team always leading by example.

WHAT WE NEED FROM YOU

• Experience in a Front Office or Guest Services leadership role within a hotel environment

• A welcoming people-focused personality who genuinely enjoys connecting with guests and making their day brighter

• Strong communication skills confident engaging with guests and working closely with colleagues across the hotel

• Excellent attention to detail particularly when managing guest needs reservations and follow-up

• A calm solutions-driven approach with the ability to think on your feet and handle challenges positively

• A strong team player who is happy to step in wherever needed to keep operations running smoothly

• High energy and adaptability thriving in a fast-paced environment where no two days are the same

• Flexibility to work shifts including weekends

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. If at any point throughout our process you require reasonable adjustments please contact