Operations Intelligence Analyst

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Mission

Support the departments goal of driving operational excellence through data-driven insights and continuous improvement. The Operations Intelligence Analyst transforms raw operational data into actionable intelligence to enhance service quality performance and strategic decision-making across global markets.

Key Responsibilities

1. Data Analysis & Reporting

Collect clean and analyze large datasets from various systems (routing traffic control customer care etc.).
Design build and maintain Power BI dashboards and reports to monitor operational KPIs such as punctuality occupancy and incident rates.
Use advanced Excel modeling and SQL queries to create ad-hoc analyses and performance summaries.
Ensure accuracy consistency and reliability of operational data across markets.

2. Operational Insights & Optimization

Identify inefficiencies and trends affecting performance proposing data-backed solutions to improve productivity reduce costs and streamline operations.
Conduct root cause analyses on incidents delays and quality gaps to recommend corrective actions.
Support global and local teams with operational studies benchmarks and optimization projects.

3. Predictive Modeling & Forecasting

Develop and maintain predictive models to forecast demand performance peaks and resource requirements.
Support risk anticipation and scenario planning by simulating operational bottlenecks or disruptions.

4. Cross-Departmental Collaboration

Collaborate with Global Operations Routing Provider Success and Customer Care teams to align data insights with operational strategy.
Translate analytical findings into clear actionable recommendations for non-technical stakeholders.
Support markets with reports and studies proactively when improvement opportunities are identified.

Qualifications

Education

Bachelors degree in Data Analytics Engineering Operations Management Statistics or a related field.

Experience

24 years of experience in data analysis business intelligence or operational performance roles (transportation logistics or service operations preferred).

Technical Skills

Advanced Excel: pivot tables dynamic formulas Power Query VBA/macros (preferred).
Power BI: dashboard creation DAX data modeling and performance optimization.
SQL: strong command of queries joins and data extraction from relational databases.
Familiarity with data visualization best practices and KPI-driven reporting.

Soft Skills

Analytical mindset with strong attention to detail.
Ability to synthesize complex data into clear actionable insights.
Strong communication and presentation skills.
Proactive and collaborative able to support multiple markets and stakeholders simultaneously.

MissionSupport the departments goal of driving operational excellence through data-driven insights and continuous improvement. The Operations Intelligence Analyst transforms raw operational data into actionable intelligence to enhance service quality performance and strategic decision-making across ...