Live Operations Shift Executive

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

FUNCTIONS AND RESPONSIBILITIES

You will be responsible for:

Support the providers team in managing interactions with operators and monitoring their performance.
Resolving operational issues and identifying improvement opportunities.
Prepare reports and dashboards for monitoring KPIs and supporting decision-making.
Assist the provider team in maintaining existing contracts (review of prices obligations renewals dates possible clauses changes).
Identify and study Operators Zone.
Support Live Operations team by analyzing traffic incidents and user complaints.
Coordinate responses to these incidents and identify effective solutions.
Assist the Live Operations team in optimizing operations.
Support the Clients Onboarding team in coordinating and integrating information received from the Sales and Customer Relationship team for the implementation of operations for new clients.
Assist in project optimization by ensuring alignment of tasks between teams.
Availability to visit client facilities when necessary.
Flexibility to work in shifts when required (shifts: Either 7:00 AM 3:30 PM or 2:00 PM 10:30 PM).

SKILLS AND VALUES

Excellent knowledge of Microsoft Office (Excel and PowerPoint).
Experience in data analysis identifying patterns trends and actionable insights to improve operational performance.
Experience in data cleaning processing and visualization.
Ability to work in a collaborative and fast-paced environment.
Excellent verbal and written communication skills.
Entrepreneurial spirit (proactive dynamic self-taught and results-oriented).
Adaptable and flexible.
Excellent organizational skills and attention to detail.

LABOUR CONTRACT

Type of Contract: Fixed-term contract of 1 year renewable with a 3-month probationary period
Office location: Praça Alvalade 6 4º direito 1700-036 Lisboa
Flexible work: adherence to Flexible-Remote work Busup policy (2 days of remote work is the current allowed practice)
Competitive compensation package including meal allowance.
Full work equipment (laptop and required software licenses).
23 working days of annual leave plus half a day off on your birthday.
Health insurance coverage.
Multicultural and dynamic environment with opportunities for growth and real impact on the business.

FUNCTIONS AND RESPONSIBILITIESYou will be responsible for:Support the providers team in managing interactions with operators and monitoring their performance.Resolving operational issues and identifying improvement opportunities.Prepare reports and dashboards for monitoring KPIs and supporting decis...

FUNCTIONS AND RESPONSIBILITIES

You will be responsible for:

Support the providers team in managing interactions with operators and monitoring their performance.
Resolving operational issues and identifying improvement opportunities.
Prepare reports and dashboards for monitoring KPIs and supporting decision-making.
Assist the provider team in maintaining existing contracts (review of prices obligations renewals dates possible clauses changes).
Identify and study Operators Zone.
Support Live Operations team by analyzing traffic incidents and user complaints.
Coordinate responses to these incidents and identify effective solutions.
Assist the Live Operations team in optimizing operations.
Support the Clients Onboarding team in coordinating and integrating information received from the Sales and Customer Relationship team for the implementation of operations for new clients.
Assist in project optimization by ensuring alignment of tasks between teams.
Availability to visit client facilities when necessary.
Flexibility to work in shifts when required (shifts: Either 7:00 AM 3:30 PM or 2:00 PM 10:30 PM).

SKILLS AND VALUES

Excellent knowledge of Microsoft Office (Excel and PowerPoint).
Experience in data analysis identifying patterns trends and actionable insights to improve operational performance.
Experience in data cleaning processing and visualization.
Ability to work in a collaborative and fast-paced environment.
Excellent verbal and written communication skills.
Entrepreneurial spirit (proactive dynamic self-taught and results-oriented).
Adaptable and flexible.
Excellent organizational skills and attention to detail.

LABOUR CONTRACT

Type of Contract: Fixed-term contract of 1 year renewable with a 3-month probationary period
Office location: Praça Alvalade 6 4º direito 1700-036 Lisboa
Flexible work: adherence to Flexible-Remote work Busup policy (2 days of remote work is the current allowed practice)
Competitive compensation package including meal allowance.
Full work equipment (laptop and required software licenses).
23 working days of annual leave plus half a day off on your birthday.
Health insurance coverage.
Multicultural and dynamic environment with opportunities for growth and real impact on the business.