Sr. Manager, Platform Owners (Teamcenter Lead)

Summary of Position:

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact on the lives of our patients and customers.

This role is part of Alcons Information Technology function a team that delivers cutting-edge technology solutions to Alcon associates and customers to help our people and the world see brilliantly.

The Sr. Manager Platform Owners (Management Path) is primarily responsible for leading platform management and optimization to ensure efficient operations and alignment with business needs. You will work closely with technical teams to drive improvements ensure scalability and support digital transformation. Specifics include:

Oversee platform operations ensuring systems meet business and performance requirements
Lead efforts to enhance platform security scalability and integration with other systems
Collaborate with cross-functional teams to define platform requirements and drive continuous improvements
Manage platform performance and identify areas for optimization and innovation
Mentor and develop junior team members ensuring alignment with platform strategies and goals
Provide support for the implementation of new platform technologies and solutions
Directly influence the operational performance and efficiency of digital platforms
Ensure platform strategies align with business objectives and contribute to the overall digital transformation and optimization of business systems
Make decisions on platform improvements optimizations and resource allocation within the team working with senior leaders to ensure decisions align with broader organizational goals
Collaborate with team members to address issues and implement solutions.

Key Responsibilities:

• Govern daytoday production support operations for the enterprise Teamcenter platform within the CoE.
• Leading and coordinating L2 Teamcenter support teams ensuring consistent service delivery and adherence to CoE standards.
• Driving monthly/quarterly Teamcenter enhancements/release cycle based on business prioritization in coordination with DevOps and business facing IT.
• Defining maintaining and enforcing the support operating model including escalation paths support coverage and on-call processes interaction models with business SME teams/business facing IT team and DevOps.
• Acting as the primary operational escalation lead for P1/P2 incidents ensuring timely resolution and effective stakeholder communication.
• Driving RCA for incidents & recurring issues and developing plans for remediation
• Ensuring compliance with internal IT security and quality standards (including regulated environments where applicable).

Key Requirements/Minimum Qualifications:

• Bachelors Degree or Equivalent years of related experience (or high school15 yrs; Assoc.14 yrs; M.S.7 yrs; PhD6 yrs)
• The ability to fluently read write understand and communicate in English
• Minimum 8 12 Years of experience in Teamcenter Development/Operations/Administration

• Extensive handson experience supporting Siemens Teamcenter (14 and above versions) infrastructure in production environments.
• Experience implementing and upgrading Teamcenter.
• Experience with deploying Teamcenter in n-tier environment.
• Knowledge in Med Device domain and core Teamcenter functionality such as BOM mgmt. Part Mgmts. CAD Integrations ERP Integrations Classification Med Device solution Change Mgmt. etc.
• Experience in ITK RAC AWC development.
• Thorough understanding of Teamcenter architecture and administration.
• Experience in managing 5 member team.
• Strong problem solving and critical thinking skills.
• Exposure to ITSM Agile processes.
• Experience in regulated industry (Medical devices) preferred.

HOW YOU CAN THRIVE AT ALCON:

• Benefit from working in a highly collaborative and diverse environment where your contribution is valued.
• Alcon provides a robust benefits package including health life retirement paid time off and much more!
• Join Alcons mission to provide top-tier innovative products and solutions that enhance sight enhance lives & help others See Brilliantly!

Work hours: 1 PM to 10 PM IST

Relocation assistance: Yes

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital status disability or any other reason.