Dynatrace Support Engineer

Job Description:

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customers entire IT estate using the latest technologies in cloud applications security IT Outsourcing business process outsourcing and modern workplace.

Key Responsibilities:

Technical Support:

• Provide first and second-level support for Dynatrace-related issues.
• Respond to and resolve customer inquiries and support tickets in a timely manner.
• Diagnose and troubleshoot performance and configuration issues within Dynatrace environments.

Incident Management:

• Monitor and manage incidents related to Dynatrace.
• Perform root cause analysis for recurring issues and implement solutions to prevent future occurrences.
• Escalate complex issues to senior support staff or Dynatrace vendor support as needed.

Configuration and Optimization:

• Assist in the configuration and optimization of Dynatrace environments.
• Implement best practices for monitoring alerting and reporting to ensure comprehensive coverage and minimal false positives.
• Collaborate with internal teams to customize Dynatrace solutions to meet specific application and infrastructure needs.

Customer Training and Documentation:

• Provide training to customers and internal teams on Dynatrace features functionality and best practices.
• Develop and maintain detailed documentation including configuration guides troubleshooting steps and FAQs.
• Create and update knowledge base articles to help customers resolve common issues independently.

Continuous Improvement:

• Stay updated with the latest developments in Dynatrace and related technologies.
• Identify opportunities for improving support processes and enhancing customer satisfaction.
• Participate in team meetings and contribute to ongoing projects and initiatives.

Qualifications:

• Education:
  • Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).
• Experience:
  • Proven experience in supporting and managing Dynatrace solutions.
  • Strong background in application performance monitoring and troubleshooting.
  • Experience with cloud platforms (AWS Azure GCP) and container technologies (Docker Kubernetes) is a plus.
• Skills:
  • Proficiency in Dynatrace configuration and administration.
  • Excellent analytical and problem-solving skills.
  • Strong communication and customer service skills.
  • Familiarity with scripting languages (e.g. Python Shell scripting) is advantageous.
  • Understanding of IT infrastructure networking and application development processes.

Preferred Certifications:

• Dynatrace Certified Associate
• Dynatrace Certified Professional

Work Environment:

• This position may require both remote and on-site work depending on the organizations needs.
• Occasional on-call support may be required to address critical issues.

What awaits you in DXC:

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 Days Vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling and certification
• SMART First Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Retirement Program
• Employee Assistance Program

If you are motivated to deliver excellent results want to grow your career and make a difference come join us.

We are DXC.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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