Linux System Administrator L3 Support

Santo Domingo - Philippines

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Work setup: Hybrid (3 days onsite 2 days remote) or flexible for fully onsite/WFH with occasional office visits.

Work Schedule: Predominantly Night shift but must be flexible to shifting schedules (24x7)

Office Location: Nueva Ecija

Start Date: February 3rd week or March 2nd

The Tier 3 Support Specialist provides the highest level of technical support to end-users by handling escalated service requests from lower-tier support. This role requires advanced expertise in Linux systems with familiarity in Windows environments and network troubleshooting. The ideal candidate proactively identifies and resolves complex technical issues to ensure smooth IT operations. Support may be provided remotely over the phone or via email.

Qualifications & Other Requirements:

Bachelors degree in IT or related discipline (non-degree holders with significant experience will also be considered).
Minimum 5 years of experience in Linux system administration and IT support.
Effective problem-solving and customer service skills.
Resourceful and proactive in a fast-paced dynamic environment.
Preferably with MSP experience
Preferably available to start immediately
Must have their own equipment reliable internet and a backup setup.

Technical Skills & Expertise:

Installation configuration and troubleshooting of Linux and Windorws Servers.
Implementation of systems-level security technologies (e.g. SELinux) server hardening and adherence to security best practices.
Experience deploying and maintaining virtualized environments using VMWare Hyper-V KVM and cloud like Azure.
Experience with scripting languages and knowledgeable in Ansible.
Advanced knowledge of Microsoft 365 Services SQL Local Exchange SharePoint and other server applications.

Primary Responsibilities:

Serve as the primary escalation point for complex technical issues with a focus on Linux systems while supporting Windows environments as needed.
Develop solutions for complex network and server problems.
Analyze existing systems and provide proactive recommendations for improvements.
Develop maintain and implement all systems applications and networking configurations.
Monitor investigate and resolve incidents and service requests ensuring timely resolution.
Recommend system upgrades patches new applications and equipment.
Strictly adhere to defined processes and standard operating procedures (SOPs).
Participate in on-call technical support rotation as required.
Document incidents solutions and SOPs to support knowledge sharing.
Collaborate with internal teams to support IT projects migrations and upgrades.

Work setup: Hybrid (3 days onsite 2 days remote) or flexible for fully onsite/WFH with occasional office visits. Work Schedule: Predominantly Night shift but must be flexible to shifting schedules (24x7) Office Location: Nueva Ecija Start Date: February 3rd week or March 2nd The Tier 3 Support Spec...