Client Service Analyst Global Client Support
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join a team where your passion for client service and problem-solving makes a real difference. As a Client Service Analyst youll be empowered to deliver exceptional support resolve complex issues and help clients achieve their goals. Your expertise will shape positive client experiences and drive operational excellence. Take the next step in your career with opportunities to learn grow and make an impact every day.
As a Client Service Analyst within Global Client Support team you will provide essential support by addressing client inquiries processing transactions and troubleshooting issues. You work with us to ensure seamless operations identify opportunities to refer services and uphold high standards of accuracy and professionalism. Together we foster a collaborative and dynamic environment where your contributions are valued and your growth is supported.
Job responsibilities
- Provide daily support by addressing client inquiries processing transactions and troubleshooting issues using established policies and procedures.
- Identify opportunities to refer services based on client needs and market trends.
- Apply knowledge of financial products and procedures to resolve non-routine problems.
- Communicate clearly and professionally with clients to assess and address their requests.
- Ensure accurate transaction processing and maintain data integrity.
- Manage multiple tasks efficiently in a fast-paced environment.
- Adapt to changing priorities and contribute effectively within a team.
- Maintain a professional presence and respond flexibly to evolving client needs.
- Utilize probing questions to accurately assess and resolve client inquiries.
- Leverage proficiency in MS Windows and Office to support daily operations.
- Uphold high standards of client service and operational excellence.
Required qualifications capabilities and skills
- College degree or equivalent work experience.
- Minimum 1 year of experience in customer service operations sales or portfolio management.
- Baseline knowledge of client service operations including transaction processing and troubleshooting.
- Demonstrated ability to apply policies and procedures to solve non-routine problems.
- Excellent written and verbal communication skills.
- Strong interpersonal skills for effective client interaction.
- Ability to manage multiple tasks and competing priorities efficiently.
- Highly organized with attention to detail and data integrity.
- Proficiency in MS Windows and Office applications including Word Excel and PowerPoint.
- Ability to adapt to change and work effectively in a team environment.
- Demonstrated professional presence and flexibility to meet evolving needs.
Preferred qualifications capabilities and skills
- Minimum 1 year of experience in customer service operations sales or portfolio management preferably in banking or financial services.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
