ADMINISTRATIVE AND CUSTOMER EXCELLENCE SUPPORT (ACES) AND CRM ASSOCIATE (Davao)

Davao City - Philippines

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Primary Responsibilities

Proposal generation
Job Order/Records/Sample management
Handles receiving of incoming samples and ensures samples are inspected sorted and stored in a suitable storage condition.
Generates and sends complete final tests and inspection reports to clients.
Preparation and scheduling of samples for dispatch.

Specific Responsibilities

Handles customer inquiries through phone-ins from the hotlines walk-ins and web leads effectively and efficiently to convert the opportunity into sales.
Proactively calls target accounts to propose and close business opportunity.
Coordinate with client on required related documents or provide client of any relevant document after registration i.e. claim stub invoice etc.
Handles divisional accounts / receivables which include sending of statement of account invoice to client following up of clients scheduling of collection and coordinating with appropriate collectors.
Create sales proposals
Conduct tele sales presentations and promote services of SGS to client (via face to face or via call)
Submit and update regularly the weekly/monthly KPI monitoring report and scoreboards.
Complies with the Quality Health and Safety Environment and Energy (QHSEE) policies and supporting objectives including but not limited to:

Demonstrates strong obligation to SGS QHSEE policies procedures and work instructions by actively participating in meetings projects and events completes required training intervenes in unsafe situations refuses unsafe work and complies fully with all applicable laws and regulations related to HSEE
Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements and in accordance with SGS Environmental Management System requirements
Reports all incidents including near misses and hazards that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
Efficiently uses all equipment including safety equipment and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
Maintains a safe and tidy worksite according to the organizations 5S program and guidelines
Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
Fulfills the requirements needed in the success of the QHSEE Management System
Recognizes the potential consequences of not following the established policies procedures and guidelines including not fulfilling the organizations compliance obligations

Qualifications :

Graduate of Food Technology Chemistry Biology Agriculture Life Science and related courses
At least 1-year work experience

Additional Information :

Experience/Technical Knowledge

Must be computer literate on basic computer applications MS Office (Word Excel Powerpoint)
Must have typing/encoding skills
Accuracy and attention to details
Proficient in data analytics

Language

Proficient in English & Filipino (both written and verbal).

Remote Work :

Employment Type :

Full-time

Primary Responsibilities Proposal generationJob Order/Records/Sample managementHandles receiving of incoming samples and ensures samples are inspected sorted and stored in a suitable storage condition.Generates and sends complete final tests and inspection reports to clients.Preparation and sche...

Primary Responsibilities

Proposal generation
Job Order/Records/Sample management
Handles receiving of incoming samples and ensures samples are inspected sorted and stored in a suitable storage condition.
Generates and sends complete final tests and inspection reports to clients.
Preparation and scheduling of samples for dispatch.

Specific Responsibilities

Handles customer inquiries through phone-ins from the hotlines walk-ins and web leads effectively and efficiently to convert the opportunity into sales.
Proactively calls target accounts to propose and close business opportunity.
Coordinate with client on required related documents or provide client of any relevant document after registration i.e. claim stub invoice etc.
Handles divisional accounts / receivables which include sending of statement of account invoice to client following up of clients scheduling of collection and coordinating with appropriate collectors.
Create sales proposals
Conduct tele sales presentations and promote services of SGS to client (via face to face or via call)
Submit and update regularly the weekly/monthly KPI monitoring report and scoreboards.
Complies with the Quality Health and Safety Environment and Energy (QHSEE) policies and supporting objectives including but not limited to:

Demonstrates strong obligation to SGS QHSEE policies procedures and work instructions by actively participating in meetings projects and events completes required training intervenes in unsafe situations refuses unsafe work and complies fully with all applicable laws and regulations related to HSEE
Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements and in accordance with SGS Environmental Management System requirements
Reports all incidents including near misses and hazards that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
Efficiently uses all equipment including safety equipment and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
Maintains a safe and tidy worksite according to the organizations 5S program and guidelines
Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
Fulfills the requirements needed in the success of the QHSEE Management System
Recognizes the potential consequences of not following the established policies procedures and guidelines including not fulfilling the organizations compliance obligations

Qualifications :

Graduate of Food Technology Chemistry Biology Agriculture Life Science and related courses
At least 1-year work experience

Additional Information :

Experience/Technical Knowledge

Must be computer literate on basic computer applications MS Office (Word Excel Powerpoint)
Must have typing/encoding skills
Accuracy and attention to details
Proficient in data analytics

Language

Proficient in English & Filipino (both written and verbal).

Remote Work :

Employment Type :

Full-time

Key Skills

Electrical Engineering
SQL
Active Directory
VMware
OS
Windows
Trouble Shooting
Linux
SAN
Java
Technical Assistance
Setup
hardware
Technical Support
Software support

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About Company

SGS

We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more

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