Engagement Manager
Job Location:
San Francisco, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Department:
Job Summary
About Mercor
Mercors mission is to organize human intelligence to power the AI economy. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development. Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge experience and context that cant be captured in code alone. Today more than 30000 experts in our network collectively earn over $3 million a day.
Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious fast-paced and deeply committed team. Youll work alongside researchers operators and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco NYC or London offices.
About the Role
As an Engagement Manager you will own key customer relationships across application-layer companies research labs and enterprise clients serving as the primary point of contact from evaluation through delivery. Youll partner closely with technical and business stakeholders to guide training and deployment resolve issues and ensure a high-quality customer experience.
Youll work cross-functionally with product operations and engineering to manage timelines support execution and surface insights that drive account growth. This role also plays a key part in expanding revenueleading commercial processes for new and existing customers and helping leadership identify and unblock growth opportunities in a fast-moving AI environment.
Job Description
Manage and grow a portfolio of relationships across application-layer companies research labs and enterprise customers
Serve as the primary point of contact for customer questions issues and escalations; triage internally and drive resolution.
Lead commercial processes to close net-new and existing business
Manage technical relationships with research teams and help guide evaluation and training strategy
Work cross-functionally with product operations and engineering to track delivery and timelines
Forecast revenue growth and help leadership understand how to unblock additional growth opportunities
Ideally youd have:
4 years of total work experience with experience in consulting or as a technical program management role in industry
Technical BS/MS (or equivalent practical experience) and comfort working with ML/engineering stakeholders
Experience in a top-tier Consulting Firm and fast-growth technology startup
A proven track record in enterprise client facing roles and expanding customer relationships
Excellent verbal and written communications
Ability to understand the ML training and evaluation lifecycle and build trusted relationships with technical customers.
Great cross-functional experience and collaborative ability
Compensation & Benefits:
Competitive salary w/ aggressive bi-annual performance bonus structure meaningful equity (aligned with a venture-backed rapidly scaling AI company)
$1.5K monthly stipend for meals
Free Equinox membership
$200 monthly laundry/housekeeping reimbursement
$200 monthly personal wellness reimbursement
Health Dental Vision insurance
401(k) with company match
Up to $15k Relocation bonus
$10K proximity bonus (if you live within 0.5 miles of our office)
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
