Director, Professional Services

The Opportunity:

Our platform powers mission-critical workflows for public sector organizations. These arent lightweight rollouts. Implementations are complex regulated and deeply tied to how government teams operate day to day.

Professional Services has done the hard work of getting customers live. Now its time for the next chapter: scale predictability and repeatable outcomeswithout losing speed or customer trust.

Were hiring a Director of Professional Services to bring structure where its still taking shape. This role is for someone who has built and scaled services organizations beforesomeone who knows how to introduce rigor without slowing teams down.

If youre energized by ambiguity systems-building and real customer impact keep reading.

What Youll Do:

Build and scale a modern Professional Services function

• Lead and develop a seasoned team responsible for onboarding implementations integrations and go-lives
• Introduce delivery disciplineframeworks role clarity capacity planning and clear escalation paths
• Design one-time and recurring services offerings that balance customer outcomes delivery speed and margin

Own execution for complex SaaS implementations

• Oversee multiple concurrent multi-phase implementations with government and public sector customers
• Partner closely with Product Sales Customer Success and Support to manage dependencies and handoffs
• Ensure customers reach value quickly while navigating regulatory data and process complexity
• Deliver projects on time on scope and on budgetwith high customer satisfaction

Establish metrics that actually drive decisions

• Define track and improve KPIs such as:
  • Time to value and time to go-live
  • Implementation margin and utilization
  • On-time on-scope delivery
  • CSAT and post-implementation health
• Build dashboards and operating rhythms that turn data into actionnot noise

Bring structure without killing momentum

• Assess whats working whats broken and what needs to evolvethen fix it
• Create repeatable playbooks without over-engineering
• Coach managers and ICs through growth change and ambiguity

Act as a senior leader

• Serve as the executive face of Professional Services in internal planning and key customer conversations
• Influence product roadmap decisions using real-world implementation insights
• Translate strategy into execution even when the path isnt fully paved

What You Bring:

Experience

• 812 years leading Professional Services Implementations or Delivery in a SaaS environment
• Proven success guiding teams through growth change or operational maturity
• Hands-on experience with complex software implementations
• GovTech or regulated environments strongly preferred

Operational strength

• Youve built metricsnot just reported on them
• Deep understanding of utilization margin forecasting and capacity planning
• Strong grounding in formal project management principles
• A track record of adding structure to scrappy or ad-hoc teams

Leadership style

• Clear direct and steady under pressure
• Comfortable making trade-offs and saying no when needed
• You bring order without slowing teams down

How you think

• Systems-oriented but pragmatic
• Customer-centric without losing sight of scalability and the business
• Curious and skepticalyoure always asking What breaks next if we grow

Nice to have

• Experience supporting public sector or highly regulated customers
• Familiarity with SaaS financial models tied to services revenue
• Strong partnership experience with Product and Engineering
  

What does success looks like in 1218 months

• Implementations are predictable measurable and scalable
• The team knows exactly how success is definedand how theyre measured
• Leaders spend less time firefighting and more time improving the system
• Customers feel the difference in clarity confidence and outcomes

Location:
This position will be hybrid with 3 days/week in our Atlanta GA office (1155 Perimeter Ctr West).

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augmentnot replacetheir expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

WhatItsLike to Work at Euna Solutions
At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend An extra-long weekend!Twice a year Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.

Flexible workday
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than3400organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit .

Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Required Experience:

Director