Director of Customer Service
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
About AppJaxx
AppJaxx is a rapidly growing marketing agency that partners with marketing firms franchisors business brokers and B2B service providers to help them scale through LinkedIn lead generation appointment-setting systems and automated CRM workflows. By combining data technology and strategy we deliver predictable and sustainable growth for our clients.
As we continue to expand we are seeking an experienced Director of Customer Service to lead and optimize the client experience across all touchpoints.
Position Overview
The Director of Customer Service will be responsible for overseeing the end-to-end client experience ensuring high levels of satisfaction retention and service quality. This role focuses on building strong client relationships improving support systems and maintaining consistent communication throughout the client lifecycle.
The ideal candidate is client-focused highly organized and proactivesomeone who can lead support teams resolve issues efficiently and ensure a seamless experience for every client.
Key Responsibilities
Oversee the client experience across onboarding campaign execution and ongoing support.
Develop and implement customer service strategies to improve satisfaction and retention.
Establish and monitor customer success KPIs including response times satisfaction scores and retention rates.
Build and maintain standard operating procedures (SOPs) for client communication and support workflows.
Act as the primary escalation point for client issues and ensure timely resolution.
Collaborate with sales marketing and operations teams to ensure a smooth client journey.
Continuously gather client feedback and implement improvements to enhance service quality.
Ensure consistent communication and reporting to clients regarding campaign performance.
Manage customer service tools CRM systems and support platforms.
Lead train and mentor customer service and client success teams to maintain high performance.
