Enterprise Desktop Support Engineer

Edinburgh - UK

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

The Position

Were looking for an Enterprise Desktop Support Engineer to join our internal IT team and support employees across FanDuel Group. This role sits within our Enterprise Technology function and plays a key part in keeping our teams productive connected and supported in a fast-moving environment.

Youll work closely with colleagues across the business providing hands-on IT support for end-user devices applications and systems. Depending on your experience the role can range from supporting day-to-day IT operations through to owning more complex issues providing 2nd line support and contributing to IT projects. What matters most is a customer-first mindset a willingness to learn and a passion for delivering a great support experience.

Provide Tier 1 and Tier 2 IT support for desktops laptops mobile devices and common business applications
Support employee onboarding and offboarding including device setup and access coordination
Troubleshoot hardware software and access-related issues escalating where appropriate
Assist with the deployment tracking and inventory management of IT assets
Support meetings trainings and company events including AV and equipment setup
Follow documented IT processes procedures and security guidelines
Contribute to continuous improvement of IT support processes and documentation

What Were Looking For

Open to candidates atentry-level through senior level with responsibilities aligned to experience
Experience in an IT support service desk or customer-facing technical role ORa recent graduate with a relevant degree or strong interest in IT support
Strong communication skills and a collaborative team-focused approach
A problem-solving mindset with attention to detail and a willingness to learn
Comfortable supporting end-user devices operating systems and business applications
Experience supporting macOS environments is a strong plus
Willingness to work on site 3-5 days per week (Edinburgh)

What You Can Expect

Interesting work - working in a fast-paced and ever-changing industry new problems and exciting solutions are never too far away. There are always opportunities to learn new skills and broaden your horizons
A sense of achievement - Our teams own their own software and when that awesome new feature ships to users and the positive feedback starts rolling in you can feel really proud of what you and your team created
Personal development - clear and defined career pathways for every role at every level a supportive manager loads of learning opportunities and even 10% of your time to dedicate to your learning.
Belonging - everyone at FanDuel works for each other we win together make mistakes together and have lots of fun doing it.
Trust - A trusting work environment where productivity is valued above all else giving you autonomy and ownership of your time and work
Great financial package - Including salary bonus pension private healthcare share save scheme flexible working & holiday policy along with a number of other benefits.

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: Americas #1 Sportsbook FanDuel Sportsbook; its leading iGaming platform FanDuel Casino; the industrys unquestioned leader in horse racing and advance-deposit wagering FanDuel Racing; and its daily fantasy sports product.

In addition FanDuel Group operates FanDuel TV its broadly distributed linear cable television network and FanDuel TV its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states Canada and Puerto Rico.

The company is based in New York with US offices in Los Angeles Atlanta and Jersey City as well as global offices in Canada and Scotland. The companys affiliates have offices worldwide including in Ireland Portugal Romania and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment the worlds largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

Diversity Equity and Inclusion

FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We dont tolerate bias judgement or harassment. Our focus is on developing employees so that they reach their full potential.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please email.

The requirements listed in our job descriptions are guidelines not hard and fast rules. You dont have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise wed love to speak to you!

Required Experience:

The PositionWere looking for an Enterprise Desktop Support Engineer to join our internal IT team and support employees across FanDuel Group. This role sits within our Enterprise Technology function and plays a key part in keeping our teams productive connected and supported in a fast-moving environm...