Sales Support Specialist

London - UK

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Sales Support Specialist (Full-time Maternity Cover 12 months with possible extension)

Hybrid - 2 to 3 office days in the London Office

Unlock your potential with Prinova

We are Prinova a leading global supplier of ingredients and premix manufacturing solutions and trusted by the worlds best-known food beverage and nutrition brands.

Part of the NAGASE Group our expertise lies in Ingredient Distribution Manufacturing Solutions and Customized Services. Our global network of colleagues located in offices and manufacturing facilities around the world delivers sustainable value-added solutions to our customers. We are recognised for our deep expertise commitment to excellence and bold innovation which have earned us a strong reputation as a trusted industry leader.

Wherever your career is headed youll find direction opportunity and belonging with us.

What does a Sales Support Specialist role mean at Prinova

As our business continues to grow and our geographical reach widens our customers experience of dealing with us is more important than ever. As part of a busy team you will be responsible for supporting the commercial team on the daily execution of the core duties detailed below. You will be a key figure in the customer service experience with direct contact to both clients and suppliers.

The successful candidate will need to be very comfortable with working in a fast-paced and constantly evolving commercial environment. Excellent business communication skills are a must as is being self-motivated and being able to multi-task all while maintaining a high level of accuracy. It is important to be able to work across simultaneous projects often under pressure.

Whats in it for you

Personal growth including training and development opportunities
Health Cash Plan
Subsidised gym membership

What to expect

Taking confirming and inputting customer orders
Monitoring customers and liaising closely with commercial logistics and quality departments
Inputting purchase orders
Dealing with customer queries and responding in a timely manner
Sending requested quality documents to customers and liaising with the Quality team when necessary
Sending product samples to customers when required including handling samples in the office or coordinating with warehouses
Sending price quotes to customers liaising with the Product Management team and collecting necessary information
Assisting with lead qualification
Arranging and following up on samples
Logging opportunities and quotes in the CRM system
Supporting sales reps with follow-ups on open quotes opportunities and sample requests
Updating CRM data to ensure sales reps have accurate and up-to-date information
Assisting with the preparation of tender documents or contract renewals
Acting as the first point of contact for internal requests on behalf of the sales team
Ensuring sales reps are informed of any customer issues delays or operational changes
Liaising with the Finance team on the creation of new customers and the updating/uplifting of credit limits
Monitoring shipments to customers when necessary and ensuring high levels of customer service
Reviewing and controlling stock levels for key accounts ensuring sufficient inventory for contracts
Producing reports for senior managers
Making travel arrangements for senior managers and as required for members of the commercial team
Any other task at managers discretion

Does this sound like you

Fluency in English is essential and an additional European language is highly desirable
Proven experience in a commercial sales support or analytical role. Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication interpersonal and customer service skills (internal and external).
Advanced Excel proficiency (e.g. pivot tables VLOOKUP formulas); Power BI or similar BI tools are highly desirable.
Sound understanding of CRM and/or ERP systems and their functionalities.
Confident interpreting data and providing actionable insights to support commercial teams.
Professional proactive and results-driven with a strong business acumen.
Able to work under pressure meet deadlines and adapt to an evolving business environment.
Commitment to customer service (internal and external)

InterestedWe would love to hear from you.

Submit your CV by clicking Apply.

If you have any further questions or would like to see the full job description please email us for an informal chat

Required Experience:

Senior IC