Help Desk Officer
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Job Location:
Birkirkara - Malta
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
The selected candidate will be mainly responsible for answering telephone calls in a professional and timely manner and logging calls electronically in accordance with established operating procedures. The role also includes administrative and clerical duties such as report preparation and filing.
The Help Desk Officer will act as a key point of contact between the Company and external institutions demonstrating confidence professionalism and excellent interpersonal skills at all times.
Key responsibilities include:
- Answering and handling incoming calls efficiently and professionally.
- Logging calls accurately using the Companys electronic systems.
- Carrying out administrative and clerical duties including report preparation and filing.
- Liaising with external institutions and internal teams as required.
- Ensuring consistent service delivery across all shifts including nights.
Qualifications :
We are looking for someone who:
- Possesses an MQF Level 3 Qualification;
- Is conversant in the use of Microsoft Office applications;
- Is fluent in Maltese and English with strong verbal communication skills;
- Is willing and able to work on a shift basis including nights Sundays and Public Holidays;
- Is flexible reliable and able to attend to urgent work requirements;
- Is an effective team player who enjoys working with people.
Additional Information :
As part of the Gasan Groups ongoing investment in its human resources we are committed to provide constant learning and development opportunities to our employees. We also award all our employees with several benefits which include Health Insurance Life Assurance and Personal Accident cover as well as other wellness incentives such as free gym addition being part of our team will also provide you with a privilege card which gives you access to several discounts from shops across Malta and Gozo.
Interested candidates are to submit an application together with a detailed C.V. by 04th March 2026
Remote Work :
No
Employment Type :
Full-time
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Mekanika is a leading operator in the Building and Engineering Services Industry, specialising in mechanical and electrical contracting, BMS, ELVs, HVAC solutions, lifts and escalators, industrial products and facilities management. Due to further expansion, the above-mentioned career ... View more
