Client Experience and Engagement Specialist
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Client Engagement & Relationship Management
Serve as a trusted point of contact for clients providing timely professional and personalized support
Conduct consistent 1:1 outreach primarily via email supported by LinkedIn phone and text messaging
Build strong professional relationships and proactively identify opportunities to increase engagement satisfaction and retention
Partner closely with internal teams to support programs community initiatives and evolving client needs
Live & Digital Events Support
Support acquisition and retention by inviting clients to live and digital events using approved templates and messaging
Drive event registrations and attendance by ensuring relevance and value alignment
Execute event-related workflows using CRM and event management platforms
Track engagement and conduct pre- and post-event follow-ups to reinforce value
Client Research & Account Support
Research and validate contact information for new and existing clients within assigned accounts
Follow established processes and templates to ensure consistency and data accuracy
Use tools such as ZoomInfo and LinkedIn Sales Navigator to support outreach and account intelligence
Client Benefits & Communications
Conduct 1:1 outreach to promote available client benefits and drive increased usage
Share research materials event opportunities complimentary or discounted access and other value-added resources
Send timely reminders and targeted communications about upcoming programs and exclusive opportunities
CRM & Administrative Support
Maintain accurate and up-to-date client data at both contact and account levels
Perform data hygiene activities including audits deduplication reporting and ad hoc data projects
Support social media and promotional initiatives that highlight clients communities and organizational activities
Requirements
4 years of professional experience in client experience customer success account support community management or a related role
Strong written and verbal communication skills with the ability to engage senior professionals clearly professionally and empathetically
Excellent time management and organizational skills with the ability to prioritize competing initiatives
High attention to detail and a strong commitment to data accuracy and process adherence
Comfort with consistent 1:1 outreach and relationship-building in a client-facing environment
Ability to quickly learn and use CRM event management research and engagement tools
Collaborative mindset with the ability to work cross-functionally
Company Industry
IT Services and IT Consulting
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
