Head of Customer Service EMEA SemiSpecialties

For ARLANXEO Netherlands B.V. we are looking for a

Head of Customer Service

(fulltime Geleen)

Your responsibilities:

• Customer Service & Support Strategy

• Translate global customer experience strategy into actionable objectives and guidelines for regional execution

• (Process) Optimization

• Hold regional OtC-Process ownership and ensure regional implementation according to global guidelines define regional customer service requirements to process performance
• Support in driving customer service (esp. processes) excellence initiatives from a regional perspective together with Process Excellence Manager

• Coordination & Supervision

• Coordinate and supervise activities of regional Customer Service team (e.g. CRM and SAP usage) & resolve any escalated issues involve VP Regional Sales if necessary.
• Support Customer Service team in larger customer inquiries

• Leadership Direction and Capability Building

• Lead customer service team & act as key interface to (Head of) Sales & Logistics
• Monitor performance evaluate current capabilities identify gaps and prioritize development activities in customer experience team.

Skills and experience required:

• Minimum 3-5 years of professional experience in leadership/supervision position in a commercial function.
• Customer-focused mindset with an ability to understand customer requirements and translate into internal (process) requirements
• Working knowledge of CRM tools and principles
• Clear communication skills both in written and verbal communication
• Effective team co-ordination and leadership skills

Have we piqued your interest Then apply with your complete application documents (cover letter CV certificates).

About ARLANXEO

We are one of the worlds largest producers of synthetic rubber. We develop produce and market high-performance rubbers that are used for a wide range of applications.

Probably you use synthetic rubbers in your daily live without even noticing it. To drive to work and home you need rubber in the tires of your car or bicycle. When taking a shower theres a rubber seal in your tap. When opening the fridge the rubber seals make sure the door closes properly and keeps the cold in. Besides these more traditional applications our synthetic rubber is also used in batteries for electrical cars in windmills and solar panels.

As one of the major players in the rubber industry ARLANXEO recognizes that we must examine every stage in the life of our rubber products to reduce their environmental footprint. Find out how you can make a difference at ARLANXEO.

What ARLANXEO offers you

At ARLANXEO we do our best to offer you an environment in which you can develop yourself both professionally and personally. If you are willing to pick up challenges we have them for you. Theres always room to broaden your horizon learn new things be part of a project team or lead a project yourself. Our employees praise their committed colleagues and cooperate with each other. We try to make you feel at home from day one.

At ARLANXEO we are compliant to local law and legislation and seek to hire the candidate who is best suitable for the job.

ARLANXEO does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to ARLANXEO without a vendor agreement in place will be considered unsolicited and property of ARLANXEO and ARLANXEO will not pay a placement fee.