Enterprise Customer Success Manager
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
As an Enterprise Customer Success Manager at CyberArk you will leverage your expertise to cultivate essential relationships with your customer base ensuring the seamless onboarding and successful adoption of the CyberArk platform. Your responsibilities will include proactively engaging with customers utilizing outcome-based reporting and Key Performance Indicators (KPIs) to demonstrate a tangible return on investment. This foundational work will contribute to the expansion and strengthening of CyberArks regional presence. A critical component of this role involves collaborating strategically with sales Sales Engineers (SEs) and Professional Services to ensure comprehensive fulfillment of customer requirements. You will serve as a trusted advisor on security matters and industry best practices. Previous experience with CyberArk Software solutions or pertinent experience with enterprise applications and security management is highly desirable.
Responsibilities:
- Customer Relationship and Success Management
- Establish and nurture trusted advisor relationships with customers and partners driving key collaborative engagements.
- Serve as the primary point of contact for complex customer relationships potentially spanning multiple products and geographic regions.
- Collaborate with the customer to define create and periodically review the criteria for success.
- Conduct quarterly business reviews (QBRs) to ensure customers are successfully achieving desired outcomes from their CyberArk solutions.
- Product Expertise and Adoption
- Maintain a deep understanding of CyberArk products including their features and functionality and effectively communicate how they address customer security requirements.
- Monitor and track product adoption rates to ensure high customer retention.
- Develop and implement success plans in collaboration with functional teams for both increasing customer adoption and mitigating risk for at-risk accounts.
- Commercial and Operational Oversight
- Work closely with the sales team to manage contract renewals identify upsell opportunities and pursue cross-sell opportunities.
- Monitor customer support tickets to ensure adherence to agreed-upon Service Level Agreements (SLAs).
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Qualifications :
Customer Success & Relationship Building:
- 5 years in a Customer Success Sales Engineer Account Management or similar client-facing role.
- Proven ability to work with large enterprise customers and build strong relationships across all stakeholder levels including Executive and CXO leadership.
- A focus on mitigating customer churn and driving positive Net Recurring Revenue (NRR).
Technical Expertise:
- Strong understanding of security concepts/frameworks and the development of security roles within organizations.
- In-depth knowledge of enterprise Directory services (e.g. Active Directory LDAP Azure) and associated support/security operations.
- Strong experience with Windows/Active Directory administration as well as knowledge of UNIX/Linux and databases.
- Knowledge of cloud technologies such as AWS Azure and GCP is a plus.
- Knowledge of scripting development and DevOps principles is highly desirable.
- Experience installing and supporting enterprise software on both Windows and UNIX platforms.
- IT Security certifications are a plus
Industry-Specific Knowledge (Preferred):
- Prior experience with CyberArk Software solutions is preferred or relevant experience with enterprise applications in the security space.
- Specific experience with security management identity management (IAM) systems management and/or policy management solutions is preferred especially in the IAM and SIEM domains.
Soft Skills & Communication:
- Excellent communication and interpersonal skills.
- Demonstrable experience collaborating across internal organizational teams to achieve the best results for customers.
- Fluency in English is required; proficiency in additional languages is a plus.
Additional Information :
We are proud to foster a diverse and inclusive workplace where every individuals unique background perspective and contribution is celebrated. We believe that by embracing diversity we drive innovation and create a stronger more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race colour age religion sex sexual orientation gender identity or disability. Upon conditional offer of employment candidates are required to complete a comprehensive background check as per our internal policy.
CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity human or machine across business applications, distributed workforces, hybrid cloud workloads a ... View more
