Customer Service Specialist Dutch Speaking

About the role

Customer Service Representatives/Officers support Avery Dennisons customers by providing accurate and complete information that meets our customers needs. They address customer inquiries requests and complaints to successful resolution or escalation including order management quality and lead times. Individuals in these roles understand Avery Dennisons products solutions and services and apply this knowledge in solving customer needs.

Key Responsibilities

This is an on-site position.

• Collaborate with multiple departments including sales order entry finance and operations to receive and share required information.
• Support the achievement of monthly and quarterly sales targets by supporting commercial teams or actively selling products on their own behalf.
• Think ahead and anticipate needs opportunities and concerns from the customers supported and proactively take action accordingly.
• Deliver against key performance indicators and productivity targets for the department.
• Address customer inquiries and complaints to successful resolution ensuring order management and lead time standards are met.

Qualifications :

• Strong ability to display agility and deliver results in a fast-paced environment.
• Proven analytical skills and attention to detail for managing complex customer requests.
• Excellent verbal and written communication skills with a focus on active listening.
• Proficiency in problem solving and resolution to ensure customer satisfaction.
• Demonstrated ability to build connections and understand the business landscape.

Additional Information :

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries and approximately 35000 employees worldwide. As a science and innovation company we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future we strive to provide an open collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what its like working at Avery Dennison. Learn more at . 

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other protected status. If you are unable to use our online application process due to a disability please contact us to request an accommodation at In the EMEA region we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate Unite and our Mental Health group. Please visit our DE&I page to learn more about our Diversity Equity & Inclusion approach.

Remote Work :

No

Employment Type :

Full-time