CIB Business Support Management Global T&E HUB Lead

Business Support Management (BSM) is a dedicated specialist support function leveraged by the CIB to increase control reduce bureaucracy and facilitate partnerships with Corporate groups.

As a Vice President within BSM team you will be responsible for managing the Global Expense Management (Travel & Entertainment) teams based in Mumbai India and associated processes delivering on the required services to CIB globally. The candidate must demonstrate experience of managing operations with highly effective communication & organizational skills. The role includes enhancing team performance and employee experience while partnering with HR for recruitment and career development.

Role and Responsibilities:

• Managing day to day operations across regional teams including resourcing escalations etc.
• Improve operational management systems processes and best practices with an aim of ensuring high levels of quality and controls
• Manage stakeholder relationships across Expense Management Team and BSM providing regular updates on KPIs initiatives etc.
• Partnering with HR and other support groups to manage recruitment retention career development and performance management - including identifying and executing mobility and coaching opportunities
• Drive efficiencies across processes and connectivity between regional teams to ensure continued productivity process improvement and drive global standardization.
• Data analysis to monitor volumes detect potential efficiencies control gaps and ensure balanced allocation of resourcing to meet both BAU and strategic initiatives.
• Play a pivotal role in expansions by partnering with regional leads to understand the expansion plans and anticipate resource requirements while driving efficiencies.
• Maintaining expected quality and controls including overall process documentations

Required qualifications capabilities and skills

• Relevant people management experience
• A self-starter who consistently strives for excellence in both people and process management
• Good leadership qualities with the ability to provide direction build strong relationships with good listening and influencing skills
• Experience in handling multiple stakeholders across various functions
• Enforce a dynamic control/compliance environment and continually mitigate risk in business processes
• Experience with statistical analysis data processing and presentation to stakeholder audiences.
• Proficiency in process engineering and migration documentation and implementation
• Analytical thinking ability to understand data requirement analyze and suggest solutions
• Strategic thinking and experience with problem solving & implementation of new ideas
• Develop and implement meaningful performance metrics
• Excellent communication (written verbal presentation) and ability to influence stakeholders

Preferred qualifications capabilities and skills

• Experience with handling a process with onshore offshore model
• Understanding of various Automation tools to suggest ideas and work with implementation teams.