Last Mile Operations Manager, ZA Operations
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Amazon strives to be Earths most customer-centric company where customers can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices vast selection and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform driven by the spirit of innovation that is part of the companys DNA. The worlds brightest minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent world-class customer experience every time. We are looking for high-potential flexible innovative and forward-thinking professionals to join our Operations team in South Africa.
Key job responsibilities
As an AMZL Operations Manager you will be working with multiple internal and external stakeholders to achieve timely launches of new programs and capabilities as well as deliver consistent high quality operations outcomes for customers.
With strong Customer Obsession and a high sense of Ownership you will utilize your skills to manage safety quality productivity and customer delivery promise. You will collaborate with support teams including Safety and Loss Prevention Engineering Quality Assurance Human Resources and Delivery Experience to develop plans to meet operational business objectives. You will partner closely with Fulfillment Operations Network Operations Centre and Supply Chain as well as external delivery partners to ensure smooth daily operations.
Key job responsibilities
Own deployment of continuous improvement initiatives for network standards
Monitor and manage operations of assigned sites to deliver to execution goals and drive improvement
Serve as a liaison between the internal and external stakeholders keeping in mind the objectives limits conformance and information privacy
Work in an environment that is subject to variable temperatures weather and volume peaks
A day in the life
* Review daily performance reports and work with sites and delivery partners to bridge performance gaps and implementing corrective actions
* Manage emerging issues that may risk delivery operations putting in place mitigations to protect customer promise and delivery experience
* Prepare and contribute to weekly monthly and quarterly business reviews
* Respond to customer and stakeholder escalations
About the team
South Africa Operations are a small but mighty team powering our vision to be the most loved e-commerce store in South Africa by delighting customers with the best locally-relevant fulfillment experience. We get stuff done upholding Amazons Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail we do so quickly learn and iterate.
- 3 years of employee and performance management experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 3 years of performance metrics process improvement or lean techniques experience
- Bachelors degree or equivalent
Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
By giving customers more of what they want - low prices vast selection and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform driven by the spirit of innovation that is part of the companys DNA. The worlds brightest minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent world-class customer experience every time. We are looking for high-potential flexible innovative and forward-thinking professionals to join our Operations team in South Africa.
Key job responsibilities
As an AMZL Operations Manager you will be working with multiple internal and external stakeholders to achieve timely launches of new programs and capabilities as well as deliver consistent high quality operations outcomes for customers.
With strong Customer Obsession and a high sense of Ownership you will utilize your skills to manage safety quality productivity and customer delivery promise. You will collaborate with support teams including Safety and Loss Prevention Engineering Quality Assurance Human Resources and Delivery Experience to develop plans to meet operational business objectives. You will partner closely with Fulfillment Operations Network Operations Centre and Supply Chain as well as external delivery partners to ensure smooth daily operations.
Key job responsibilities
Own deployment of continuous improvement initiatives for network standards
Monitor and manage operations of assigned sites to deliver to execution goals and drive improvement
Serve as a liaison between the internal and external stakeholders keeping in mind the objectives limits conformance and information privacy
Work in an environment that is subject to variable temperatures weather and volume peaks
A day in the life
* Review daily performance reports and work with sites and delivery partners to bridge performance gaps and implementing corrective actions
* Manage emerging issues that may risk delivery operations putting in place mitigations to protect customer promise and delivery experience
* Prepare and contribute to weekly monthly and quarterly business reviews
* Respond to customer and stakeholder escalations
About the team
South Africa Operations are a small but mighty team powering our vision to be the most loved e-commerce store in South Africa by delighting customers with the best locally-relevant fulfillment experience. We get stuff done upholding Amazons Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail we do so quickly learn and iterate.
- 3 years of employee and performance management experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 3 years of performance metrics process improvement or lean techniques experience
- Bachelors degree or equivalent
Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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