Sr. Program Manager, Returns & CoBW
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Amazon our vision is to be earths most customer centric pursuit of the same we constantly challenge ourselves to build/enable paradigm changing customer experiences such as payment on delivery no questions asked returns instant refunds and various others. While such customer centric policies build trust with our customers these are also taken advantage of by various bad actors (buyers sellers vendors etc). Such abuse/misuse of our policies results in increasing the cost of our operations.
At Returns & CoBW we aspire to reduce cost of customer returns & associated business waste to zero - zero defects zero waste zero abuse. We build influence across Amazon various products & policies that get us closer to this aspiration. We measure our progress by relentlessly focusing on various performance/operational metrics delivering positive P&L impact while maintaining our highest bar on customer experience.
As a Senior Program Manager you will be a core member of the Returns & CoBW team. You will design & deliver on a strategy for Amazon to reduce returns related costs with a key focus on preventing misuse/abuse of Amazon policies. You will be the single-threaded owner for multiple performance/operating metrics focused on reducing cost of returns. You will run multiple high-impact high-visibility programs collaborating with various cross-functional teams at Amazon (Category Operations Customer Service Machine Learning Abuse Prevention/Investigation etc) taking high-judgement yet data-backed decisions. This role requires working closely with various senior leaders driving key debates & enabling multi-stakeholder buy-ins on various policies that impact P&L/key customer experiences.
Key job responsibilities
Operate as a single-threaded owner to drive & deliver business goals end-to-end.
Collaborate/influence various stakeholder teams across IN/WW to design programs/products/policies to reduce cost of returns.
Develop high-confidence annual operating plans that have measurable impact on key metrics reducing defects/misuse/abuse.
Monitor/swiftly act on changing abuse patterns that risk Amazons P&L.
Own various business reviews & documents that articulate clearly - program goals desired outcomes risks & mitigation plans.
Advise & influence leadership/stakeholder teams on various trade-off decisions.
Monitor industry changes & trends to drive key policy implementations.
- full-time MBA program in management business administration economics engineering marketing
- Experience as a program manager
- Experience defining program requirements and using data and metrics to drive improvements
- 5 years of working cross functionally with tech and non-tech teams experience
- Experience with an e-commerce company
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
At Returns & CoBW we aspire to reduce cost of customer returns & associated business waste to zero - zero defects zero waste zero abuse. We build influence across Amazon various products & policies that get us closer to this aspiration. We measure our progress by relentlessly focusing on various performance/operational metrics delivering positive P&L impact while maintaining our highest bar on customer experience.
As a Senior Program Manager you will be a core member of the Returns & CoBW team. You will design & deliver on a strategy for Amazon to reduce returns related costs with a key focus on preventing misuse/abuse of Amazon policies. You will be the single-threaded owner for multiple performance/operating metrics focused on reducing cost of returns. You will run multiple high-impact high-visibility programs collaborating with various cross-functional teams at Amazon (Category Operations Customer Service Machine Learning Abuse Prevention/Investigation etc) taking high-judgement yet data-backed decisions. This role requires working closely with various senior leaders driving key debates & enabling multi-stakeholder buy-ins on various policies that impact P&L/key customer experiences.
Key job responsibilities
Operate as a single-threaded owner to drive & deliver business goals end-to-end.
Collaborate/influence various stakeholder teams across IN/WW to design programs/products/policies to reduce cost of returns.
Develop high-confidence annual operating plans that have measurable impact on key metrics reducing defects/misuse/abuse.
Monitor/swiftly act on changing abuse patterns that risk Amazons P&L.
Own various business reviews & documents that articulate clearly - program goals desired outcomes risks & mitigation plans.
Advise & influence leadership/stakeholder teams on various trade-off decisions.
Monitor industry changes & trends to drive key policy implementations.
- full-time MBA program in management business administration economics engineering marketing
- Experience as a program manager
- Experience defining program requirements and using data and metrics to drive improvements
- 5 years of working cross functionally with tech and non-tech teams experience
- Experience with an e-commerce company
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
About Company
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