27822 Amit Sr. Support Analyst Lead L4 (7.1-9 years) Bangalore

Job Title: APPLICATION PRODUCTION SUPPORT

Department: GM IT APS

About Business line/Function:

The GM APS CAT Support team is a specialized unit within BNP Paribas' Global Markets division dedicated to delivering expert solutions to the bank's Global Asset Servicing working across the GECD PB and FI Business lines. Our team serves as a primary point of contact for Corporate Actions and Reconciliation applications with a focused presence in key regions including APAC EMEA and NAR.

Position Purpose:

Our team is responsible for navigating the complexities of market with expertise spanning a wide range of areas including:

• Corporate Action: End to end entitlement calculations.

• Reconciliation: Trade and Position reconciliations

• Treasury Management: L&B IWT and Settlements

Our team leverages a combination of cutting-edge in-house developed solutions and vendor-provided systems to deliver comprehensive support services

Responsibilities

Direct Responsibilities

• Provide first class support to all users of the application system in a timely and efficient manner.

• Liaise with the developers to communicate issues raised by the business

• Communicating with the global team to resolve issues.

• Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools.

• Build a working knowledge of the systems and business area in order to provide a high level of support.

• Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.

• Track issues effectively using ITIL approved methodology incidents changes requests and problems.

• Preparing environments for releases and ensuring that the implementation and preproduction tests are carried out.

• The systems which team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work. Within the broader team we support an overnight batches that performs the official endofday revaluations and scenario analysis for market risk.

Contributing Responsibilities

• Contribute to AI transformation by raising initiatives creating practical use cases contributing to governance and leveraging AI to boost efficiency and achieve cost savings. Minimize manual tasks automate processes wherever possible and secure critical team operations to reduce human error triggers and impacts

• Drive Production Excellence by enforcing stability proactive monitoring meeting incident volume and targets resolution time and fostering a problem-solving mindset to prevent recurrence. External Clients impacts must be systematically considered when addressing Production issues or performing Changes

• Strengthen the control framework remediate vulnerabilities control access rights and contribute to resiliency programs

• Ensure data reliability across all referential and compliance with asset management frameworks (e.g. ServiceNow tickets ITAM recertification)

• Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group while actively engaged in a global management of our activities and teams.

• Maintain high quality BAU and impactful deliverables. Communicate with issues and risks promptly. Maintain vigilance and alertness for all Prod activities. Focus on User access management Trade limits management and business critical activities.

• Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group while actively engaged in a global management of our activities and teams.

Specific Qualifications:

• 7-9 years of experience in the banking financial or capital markets domain

• Analyst Data Engineering or Support background

Skills Referential (Required knowledge skills and abilities)

Technical Skills:

• BAU- Monitoring - Splunk Geneos logs

• Scripting- Python shell scripting autosys

• ITIL – ServiceNow Jira excel LLM

• Oracle SQL Unix/Linux Windows

Behavioral Skills:

• Ability to work with Global team across regions work in a diverse environment

• soft skills- excellent written & verbal communication direct interaction with traders

Education Level: Bachelor's degree in engineering (B.E.) – EXTC IT or Computer Science from a reputed university. First Class or Distinction grade necessary. Consistent and good academic track record

Location: Bangalore - Mahadevpura

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185000 employees including more than 145000 in Europe. The Group has key positions in its three main fields of activity: Commercial Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings investment and protection solutions; and Corporate & Institutional Banking focused on corporate and institutional clients. Based on its strong diversified and integrated model the Group helps all its clients (individuals community associations entrepreneurs SMEs corporates and institutional clients) to realize their projects through solutions spanning financing investment savings and protection Europe BNP Paribas has four domestic markets: Belgium France Italy and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries Turkey and Eastern Europe. As a key player in international banking the Group has leading platforms and business lines in Europe a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities enabling it to contribute to the construction of a sustainable future while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005 BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA European Union’s leading bank with an international reach. With delivery centers located in Bengaluru Chennai and Mumbai we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth we are harnessing the potential of over 10000 employees to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants irrespective of but not limited to their gender gender identity sex sexual orientation ethnicity race colour national origin age religion social status mental or physical disabilities veteran status etc. As a global Bank we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.