Sr. Associate People Support Specialist

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

Employee Support & Case Management

• Act as the primary point of contact for Workmates fielding inquiries through various channels (ticketing system email chat) regarding HR policies talent practices and systems.
• Manage the full lifecycle of support cases ensuring timely resolution by leveraging resources policy documentation and cross-team relationships.
• Utilize case management tools to track issues adhering to support playbook scripts while identifying opportunities to personalize the experience.

Process & Knowledge Management

• Maintain the People Support Playbook ensuring all process documentation scripts and FAQs are updated regularly to reflect current workflows.
• Identify process improvements on an ongoing basis to increase efficiency and the quality of the employee experience.
• Ensure strict confidentiality regarding all employee data and sensitive information in compliance with company policies.

Collaboration & Projects

• Facilitate the People & Purpose session during New Hire Orientation welcoming new joiners and setting the tone for their journey.
• Partner effectively across various HR functional teams (Benefits Payroll Talent etc.) to resolve complex issues and streamline operations.
• Execute special People Operations projects as needed to support broader organizational goals.

About You

Experience & Skills

• 4 years of relevant experience in an HR Operations Shared Services or a high-touch Customer Service role.
• Exceptional communication skills (both written and verbal) with the ability to explain complex HR concepts clearly and empathetically.
• Proficiency in HR Systems (experience with Workday is highly preferred) and case management software.

Attributes & Competencies

• Customer-Centric Mindset: A demonstrated commitment to maintaining a superior employee experience.
• Problem Solving: The ability to use sound judgment to solve problems independently make decisions and escalate issues to the appropriate stakeholders when necessary.
• Agility: Capable of working independently while thriving in a collaborative team environment.
• Relationship Building: Proven ability to develop strong professional relationships with peers managers and cross-functional partners.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .

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