Sheboygan Auto Group Business Development Center Manager
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Job Location:
Sheboygan, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Do you love working with new technologies and innovative products We are seeking energetic individual to join our unique and fast-paced Internet Sales team. This is a great opportunity to continue your career in retail automotive and familiarize yourself with the entire dealership experience.
In this roleSales Business Development Center (BDC) Manager oversees a dealerships lead generation team driving showroom traffic by managing internet leads phone calls and scheduling appointments. They train mentor and coach representative set performance quotas and monitor CRM data to maximize conversion rates and profitability. The BDC Manager acts as a bridge between the digital/phone lead and the in-store sales team focusing on transforming prospects into qualified scheduled showroom appointments.
Benefits
- Medical and Dental
- Vision Insurance
- Life Insurance
- 401k
- Paid Training
- Employee discounts on products and services
Responsibilities
- Team Leadership & Training:Recruit onboard and coach BDC agents on effective communication objection handling and scripting.
- Lead Management:Ensure timely professional and consistent follow-up on all inbound/outbound internet leads phone calls and chat inquiries.
- Performance Metrics:Monitor KPIs like contact rates appointment show rates and conversion rates to analyze effectiveness.
- Strategy & Collaboration:Work with sales managers to align BDC activity with inventory promotions and dealership sales goals.
- CRM Optimization:Maintain accurate up-to-date documentation within the Customer Relationship Management (CRM) tool.
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet phone and live chat inquiries using email phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions keeping positive relationships with teammates sales teams and dealership management
- Utilize CRM tracking system daily
Skills / Requirements
- Experience:Typically 3-5 years in a BDC or sales management role.
- Technical Proficiency:Strong knowledge of CRM software and lead management tools.
- Communication:Excellent verbal and written skills for high-volume customer interaction.
- Leadership:Proven ability to manage motivate and hold a team accountable for results.
- Skills:Strong analytical organizational and time-management skills.
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a pre-employment background check & drug screen
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Marketing
- Cold Calling
- Account Management
- Territory Management
- Salesforce
- Affiliate Marketing
- CRM Software
- negotiation
- Lead Generation
About Company
Join our team with up to a $15,000 sign-on bonus! As an Automotive Service Technician, you'll be part of a close-knit team dedicated to providing top-notch ser...
