MICE & F&B Coordinator

Fairmont Mount Kenya has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been honored as Africas Leading Hotel by the World Travel Awards for the fourth consecutive year most recently in 2025.

The MICE & F&B Coordinator provides comprehensive support to the Meetings Incentives Conferences and Events (MICE) team while also assisting the Food & Beverage (F&B) department. The role ensures seamless event planning client servicing and coordination of banquet and dining experiences in alignment with hotel standards. This dual responsibility bridges event operations with F&B service delivery supporting both client satisfaction and departmental efficiency.

MICE Cordination 

• Respond promptly to MICE inquiries and assist in creating tailored proposals contracts and quotations in line with brand standards.
• Prepare manage and distribute MICE documentation including Banquet Event Orders (BEOs) event lists group resumes and correspondence.
• Coordinate site inspections client visits and familiarization (FAM) trips to the hotel.
• Confirm event details with clients ensuring every element aligns with their expectations and our operational capabilities.
• Serve as the liaison between clients and hotel departments and be present on-site during key events to support flawless execution.
• Foster strong client relationships before during and after events with the goal of securing repeat business and positive referrals.
• Organize logistics for each event including accommodation blocks meeting space culinary arrangements and technical support.
• Ensure all billing documentation deposits and credit applications are processed accurately and on time.
• Facilitate pre-conference briefings with clients and relevant departments to align all stakeholders.
• Maintain and update the MICE database (Opera) with accurate contact and booking information.

Food & Beverage Coordination

• Support the F&B team in preparing daily and weekly banquet and restaurant operational schedules based on confirmed events and guest bookings.
• Coordinate with chefs and service teams to ensure menu selections dietary requests and beverage orders are captured and executed accurately.
• Monitor setup of banquet halls restaurants and bars for MICE and non-MICE events ensuring alignment with BEOs and service standards.
• Assist in tracking F&B inventory for events and liaise with purchasing to ensure timely availability of supplies.
• Act as a communication bridge between MICE Banquets and Culinary teams to guarantee smooth execution of group dining and banquet services.
• Support in capturing guest feedback on F&B services during and after events escalating key insights to management.
• Contribute to departmental reporting by compiling post-event reviews F&B revenue summaries and service performance highlights.
• Provide administrative support to the F&B leadership team including scheduling minutes of meetings and internal communication updates

Qualifications :

• Diploma or Bachelors Degree in Hospitality Management Tourism Events Management Business Administration or a related field.
• At least 23 years experience in a similar role within a hotel conference center or events environment preferably in MICE Sales Banquets or F&B coordination.
• Strong knowledge of banquet operations conference services and group business processes.
• Proficiency in Opera or similar hotel property management and event management systems.
• Excellent communication and interpersonal skills with the ability to liaise professionally with clients and internal departments.
• Strong organizational and administrative skills with attention to detail in preparing BEOs contracts proposals and billing documentation.
• Ability to manage multiple events simultaneously and work under pressure in a fast-paced environment.
• Good understanding of food and beverage service standards menu planning and basic costing.
• Strong computer skills particularly in MS Office (Word Excel PowerPoint Outlook).
• High level of professionalism customer service orientation and problem-solving ability.
• Flexibility to work extended hours weekends and be on-site during major events.

Additional Information :

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.

Remote Work :

No

Employment Type :

Full-time