Customer Service & Event Housing Coordinator
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Event & Room Block Coordination
- Support the Director of Lodging and Account Managers with the coordination of room blocks for contracted events.
- Create modify and cancel room reservations accurately and efficiently.
- Maintain detailed inventory of room allocations reservations and hotel assignments.
- Monitor hotel pick-up rates and proactively communicate with hotels CVBs and partner clients.
- Review and interpret RFPs and contracted event agreements with hoteliers.
Customer Service & Client Support
- Serve as the first point of contact for customer inquiries via phone email and chat.
- Investigate and resolve reservation issues and housing-related concerns.
- Make outbound calls to attendees hotel partners venue staff and event operators.
- Deliver timely accurate and professional responses across all communication channels.
Stakeholder & Partner Relations
- Build and maintain strong working relationships with hotel partners and vendors.
- Participate in strategic meetings with event owners and venue teams to understand housing needs and explain service offerings.
- Collaborate with venue staff and event owners to review housing performance pickup trends and address concerns.
- Provide on-site representation at select events conferences and sales meetings as required.
Reporting & Performance Tracking
- Track booking sales pace and compile pre- and post-event metrics.
- Collect and analyze performance indicators to provide actionable insights.
- Work closely with internal teams to ensure KPIs are met and continuously improved.
Marketing & Cross-Functional Collaboration
- Coordinate with the Marketing Department to support promotional strategies for event housing.
- Support outreach initiatives to drive room block engagement and bookings.
Qualifications :
- Bachelors degree in Hospitality Travel & Tourism Business Administration or a related field preferred.
- Experience in customer service sales operations or the hotel/travel industry.
- Strong interpersonal and problem-solving skills.
- Excellent verbal written and presentation skills.
- Proficiency in MS Excel Word PowerPoint and Outlook.
- Demonstrated ability to learn and navigate multiple software platforms quickly.
- Strong documentation and communication skills across all organizational levels.
- Ability to manage multiple systems simultaneously while maintaining accuracy.
- Strong attention to detail and ability to work effectively under deadlines.
- Proven ability to build lasting professional relationships.
- Marketing or promotional experience is an added advantage.
Additional Information :
SALIX DATA is an equal opportunity employer and does not discriminate based on race color religion sex national origin age disability or any other characteristic protected by law.
To join us on this incredible journey kindly submit your resume and cover letter highlighting your interest in the position and showcasing your relevant qualifications.
Applications will be considered on a rolling basis. Please note that only shortlisted candidates will be contacted.
We eagerly anticipate receiving your applications and embarking on this rewarding journey together making a difference as we make the data meaningful.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Time Management
- Marketing
- Customer Service
- Google Docs
- Organizational skills
- Expense Management
- Hospitality Experience
- Upselling
- Event Planning
- Events Management
- Event Marketing
- Project Coordination
About Company
SALIX is an award-winning small business that has been at the forefront of addressing critical data challenges since 1999. Founded by two visionary brothers, SALIX now serves over 2,500 clients globally. Our comprehensive suite of technical services includes Business Process Outsourci ... View more
