Sales Liaison Agent

Midrand - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Overall purpose of the job: We are looking for Sales - Liaison Agentthat will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership by effectively managing multiple campaigns and upsell or retain possible business and/or new potential clients and at the same time keeping customer satisfaction at the core of every decision and behaviour. Must have a natural sales and administrative skill.

Duties & Responsibilities:

Converting and identifying a customers needs Contract Continuations
Upselling and Cross-selling Upgrade/Downgrade requests
Cancellation Retention
Pitching relevant products or services
Ensuring they have a positive experience from start to finish
Achieving minimum contract conversions
Achieving minimum cancellation retention
Administrative Duties PICS AMBER activations cancellations recycling etc.
Ensuring that tasks are followed up to completion
Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
Adherence to call centre scripts verifying client information declaration etc.
Build sustainable relationships and engage customers by going the extra mile
Accurate capturing of sales and clients personal details
Accurate scheduling of fitments
Liaising with clients via e-mail and other communication channels

Minimum qualifications and experience:

Matric / Grade 12
3 years experience in a only a Sales Outbound Call Centre (telematics experience advantageous)
Must be flexible to work/be available on weekends and after hours if necessary
Excel and Word Proficient
1 Saturday per month is compulsory

Attributes:

Target Driven
Punctual - Time Management
Ability to multi-task set priorities and manage time effectively
Excellent verbal and written communication skills
Ability to mediate disputes influence customers and reach agreements.
Managing stress empathizing with customers and adjusting to changing environments.
Attention to detail
Strong Admin skill
Ability to perform under pressure and within a fast paced environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

Required Experience:

Unclear Seniority

Overall purpose of the job: We are looking for Sales - Liaison Agentthat will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership by effectively managing multiple campaigns and upsell or retain possible business and/or...